Leading the Starbucks Way; 5 Principles for Connecting with Your Customers, Your Products, and Your People
Language: English
Published by McGraw-Hill Education, New York, NY, 2013
- First Edition
- Hardcover
- Used
Seller: Books by White/Walnut Valley Books, Winfield, KS, U.S.A.Books by White/Walnut Valley Books
AbeBooks seller since February 1, 2011
Condition: Used - Fine
£ 7.72
Quantity: 1 available
Add to basketItem description from seller
McGraw-Hill Education, New York. 2013. Hardcover. First Printing by Line Number. Book is tight, square and unmarked. Book Condition: Fine. DJ: Near Fine; NOT Price Clipped ($25.00); slight wear to lower rear tip. Green boards and spine with bright gilt lettering on the spine. 286 pp 8vo. Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon as a result of the company's leadership practices. The author offers a perspective on the leadership principles that drove the iconic coffee company's resurgence during the economic downturn. Th company continues to grow dramatically with five actionable principles that fuel long-term global sustainability that can be used in any company; Savor and Elevate, Love to be Loved, Reach for Common Ground, Mobilize the Connection, Cherish and Challenge Your Legacy. In short, love your product, love your customers, and love your employees. A clean pristine copy.
Seller Inventory # 009179
- Title
- Leading the Starbucks Way; 5 Principles for Connecting with Your Customers, Your Products, and Your People
- Author
- Joseph A. Michelli
- Publisher
- McGraw-Hill Education, New York, NY
- Publication year
- 2013
- Condition
- Fine
- Dust jacket
- Near Fine
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0071801251
- ISBN 13
- 9780071801256
- Edition
- 1st Edition
- Printing
- 1st Printing
- Dimensions
- 8vo - over 7¾ - 9¾" tall
- Seller catalogs
- Business/Trade/Industry, Medical/Human Nature/Psychology, Philosophy/management/leadership
Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.
One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.
Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.
In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:
- Savor and Elevate
- Love to Be Loved
- Reach for Common Ground
- Mobilize the Connection
- Cherish and Challenge Your Legacy
Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.
In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.
Praise for Leading the Starbucks Way
“Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!”
Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
“Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.”
Brian Tracy, author of Full Engagement
“Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.”
Robert Spector, author of The Nordstrom Way
“Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.”
John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup
"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience."
Kirkus Reviews
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Books by White/Walnut Valley Books
Winfield, KS, U.S.A.
AbeBooks seller since February 1, 2011
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