The Key Game

Mastercard, Visa, VisaDelta, Electron and Solo cards
accepted; also Paypal, Sterling Cheques (GBP
Cheques)and International Money Orders.

All books are held in stock and are sold subject to
availability at time of order. Orders are normally posted within two days.

We take great care to write accurate and detailed descriptions for all items. In the unlikely event that you feel a book does not match its description, please contact us as soon as you receive it and we will do our best to resolve the problem. If you choose to return a book because you've ordered the wrong one or changed your mind, we will be happy to refund the cost of the book.

Books must be returned within 14 days and in the original condition and similar secure packaging. Please get in touch before returning any item and make sure you obtain a free certificate of posting from the Post Office.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Bath and West Books, Bath, SOM, United Kingdom, +44 01761 434585, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders are sent out within 2 business days and are always securely and professionally packaged and fully insured. Default postage costs are based on orders weighing up to 2.2 lbs, or 1 kg (book + packaging materials). If your book order is heavy and/or oversized, we may contact you to let you know an additional postage charge is necessary. We will never take payment until extra costs have been agreed by you.

The cost of shipping to Europe by Surface Mail (i.e. Standard Shipping option) is often as much as by Airmail and it is actually higher than Airmail for any package weighing 800 gms or more. As a result, we always ship to Europe by Airmail. Surface Mail can be significantly cheaper when shipping to the Rest of the World so both options are quoted but delivery times can be very lengthy so we do not recommend this service.