Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry

Quinn, James Brian

ISBN 10: 0029256151 / ISBN 13: 9780029256152

Published by Free Press, 1992

About this Item

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Bibliographic Details

• Title: Intelligent Enterprise: A Knowledge and Service Based Paradigm for Industry
• Publisher: Free Press
• Publication Date: 1992
• Language: English
• ISBN 10: 0029256151
• ISBN 13: 9780029256152
• Binding: hardcover
• Edition: 1st Edition.
• Condition: Good

About this title

Synopsis

Quinn argues that the successful firms of the 1990s will be service oriented and will use innovative techonology to increase the range and improve the range of their services. Rapid response will be objective and flexibiltiy of management style will be the means. Quinn uses examples from companies such as Apple, Honda, ServiceMaster and Merck to show how a commitment to technological innovation married to a service-oriented outlook can produce impressive business results.

About the Author

James Brian Quinn is the William and Josephine Buchanan Professor of Management at the Amos Tuck School at Dartmouth College and a three-time McKinsey Award winner for the best Harvard Business Review article.