In the current competitive world, business enterprises face different challenges in managing their IT infrastructure. To handle these challenges,
IT Infrastructure Management offers focused and efficient solutions. Businesses can achieve cost-effective and efficient delivery by using the proven delivery models, mature techniques, standardized tools and robust process presented in this text. It will help businesses offer reliable, round-the-clock availability of services, efficient management and optimum scalability.
This book emphasizes:
- IT Infrastructure and ITIL.
- Service Delivery Process.
- Service Support Process.
- Storage Management.
- Security Management.
- IT Ethics.