The House on the Hill: the story of Ranmore and Denbies, Dorking, Surrey

We accept cheques in sterling (GBP) made payable to 'Dandy Lion Editions'. You
may also pay by credit card using Paypal and you do NOT need to have a Paypal
account to do this - just ask us for a Paypal invoice.
Business details:
Dandy Lion Editions
Angela McCarthy (proprietor)
Arnolds Kitchen Garden
Ockley Road
Beare Green
Dorking
Surrey
RH5 4QA
VAT No.GB103755239

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Dandy Lion Editions, Dorking, United Kingdom, +44 01306712715, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders are normally shipped within 1 business day Monday to Friday (except Bank Holidays). ** All our shipping methods are tracked and/or come with a confirmation of delivery.**

Shipping costs are based on an average sized book (up to 1kg). If your book order is heavy or oversized, we may contact you to let you know that an extra shipping payment is required.

All our books are robustly packed.

Be assured that we take your privacy seriously and we will take reasonable steps to ensure that any information we have is kept safely until it can be destroyed.

Any personal information collected by Dandy Lion Editions is used only for the purpose of fulfilling your order with us and for the purpose of communication with you regarding an order you have placed or in order to answer any questions you may have about items that we may have listed for sale. Personal details do need to be shared with the postal services for the purpose of shipping your order. We do not collect or hold any financial details from our customers as we do not process the payments ourselves. We do not & will not pass on or disclose your personal details to any third party except where necessary to complete the order.