From road rage to confrontations in the supermarket line, we live in sensitive times, and it takes almost nothing to light someone's fuse. Whether you're feeling manipulated or bullied, learn how to resolve conflict in yourself and with others using the techniques found in Hot Buttons.

Sybil Evans, "The Conflict Coach," helps you recognize what pushes your hot buttons and how you can turn them off -- without alienating people or pressing their buttons. You'll learn that conflict can be energizing, inspiring, and even sexy, if you know how to harness it.

About the Author

Sybil Evans runs a training and consulting firm specialising in teaching conflict resolution strategies to a wide range of public and private enterprises including Avon, Consolidated Edison and the United States Tennis Association; She developed her skills while working as Assistant Principal in three New York City high schools, and lives in New York; Sherry Suib Cohen is a journalist specialising in relationships

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