Hope and Help for Your Nerves

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond as soon as is possible within 2 business days. Contact Information: usedbookgirl@gmail.com; Lisa Van Munster; 1184 Cedar Street; Oshawa, Ontario, Canada; L1J 3S2; 905-579-1812.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Past Pages, Oshawa, Ontario, Canada, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

We realize that the packaging and shipping of your purchase is an important aspect of your order. You have spent time carefully selecting which copy of a book to purchase (Thank you for choosing ours!), often based on its described condition. Bearing this in mind, we carefully package your purchase using:

• cardboard boxes or cardboard shipping wraps
• cardboard wrap in a Poly Mailer
• bubble wrap
• foam wrap
• air bags
• paper fill

While we often re-use shipping materials, we only do so with clean materials that are worthy of the job. We believe in the second "R" in "Reduce, Re-use, Recycle" when it comes to shipping, but only if it does not compromise your purchase.

Choosing the most appropriate materials suited to your purchase, we package up your parcel, taking the time to do everything we can to ensure its safe and secure delivery to you. Attention is paid to protecting corners and boards of hardcover books and ensuring that paperback books cannot be curled or folded while in transit. To ensure that no moisture damage occurs while in transit, we make sure that a plastic, protective barrier is a part of your package, either by using a Poly Mailer or by plastic bagging/wrapping your book(s) if a cardboard box is to be used for shipping. No loose edges or flaps are left on the outside of packages to ensure smooth flow and safe journey through postal system sorting and scanning equipment. An Invoice and Packing Slip are always safely enclosed with your book(s), so that should an unfortunate incident occur to exterior labelling and/or packaging, postal employees can identify the rightful owner of the contents and complete delivery. We try to think of everything!

We then choose one of the various shipping services offered by Canada Post to meet your chosen shipping timeframe. While not all services include a Tracking Number, if the one that we choose to use does, we enter this number into the Order Details and/or email our customers this information, so that its delivery progress can be monitored, if customers choose to do so. Packages that are shipped including a Tracking Number also include Insurance. If we choose to ship a package using a service that does not include a Tracking Number and Insurance, it is only when it is not economically feasible to do otherwise.

If you have any special requests regarding packaging and shipping, please just let us know. We want to work with you to ensure complete purchase satisfaction.

When initiating a RETURN: (1) Please notify us of your intent to return a purchase and the reason why via email. (2) Please initiate the Return through abebooks, using the correct procedures (see abebooks Help for reference). (3) Please return the item (in the condition you received it) to us packed as you received it in the packing material you received it in, using the same or similar postal service.