High Class Sweetmaking - Chocolates, Candles and Dessert Bonbons

About St Oswald’s Hospice

St Oswald's Hospice is a charitable hospice rooted in the North East.

Established in 1986, with the vital support of our staff, volunteers, donors, customers and supporters St Oswald's Hospice provides expert, dignified and compassionate care for all. We care for people of all ages who are living with progressive and life-limiting conditions and support their families and carers through all stages.

Our services include: our adults inpatients and outpatients services, our children's and young adults department, our lymphoedema clinic and our bereavement team.

St Oswald's Hospice is a place where people matter. A place that focuses both on living and dying well. It is a home-from-home, filled with honesty, camaraderie and hope that offers quality time for everyone.

Visit //www.stoswaldsuk.org/ for more information.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to St Oswald's Hospice, St Oswald's Hospice,, Ouse Street, Byker, NE1 2AG, Newcastle upon Tyne, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Parcels are dispatched Monday-Friday.

We can combine postage if you are purchasing multiple items.

SHIPPING DETAILS - UK STANDARD
0kg to 20kg - Dispatched via Royal Mail Track 48
20.1Kg and Over - Dispatched via Royal Mail Parcelforce Express 48

SHIPPING DETAILS - UK PRIORITY
0kg to 20kg - Dispatched via Royal Mail Track 24
20.1Kg and Over - Dispatched via Royal Mail Parcelforce Express 24

SHIPPING DETAILS - EUROPE and REST OF THE WORLD
0Kg to 2kg - Dispatched via Royal Mail International Tracked (small parcels)
2.1Kg to 20Kg - Dispatched via Royal Mail Parcelforce Tracked (medium parcels)

In all cases, prices will vary depending on the weight of the order. Expect a price increase for medium parcels over 2Kg. Each item has an individual weight. Delivery costs are automatically calculated at shipping.

From 1st November 2026, shipments from the UK to EU countries will follow new guidelines on additional charges to customs duty and customs handling fees. As per the guidelines, these charges will be covered by the seller (ourselves). All orders dispatched to the EU will be sent Delivery Duty Paid (DDP) to match new regulations.

We are closed over Bank Holidays, including the Christmas and New Year period.