Heritage Visitor Attractions : An Operations Management Perspective
Yeoman, Ian, Leask, Anna
ISBN 10: 0826460615 ISBN 13: 9780826460615
Published by Cengage Learning, 1999
Used
Soft cover
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Better World Books Ltd, Dunfermline, United Kingdom
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About this Item
Description:
Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 9499248-6
Synopsis:
The first clearly structured textbook to examine Heritage Visitor Attractions from an operations management perspective. The book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of HVAs. It then looks at their quality and improvement , examining capacity management. The links between operations and strategy are then analysed, and the final section consists of six in-depth case studies which graphically illustrate the issues highlighted in the rest of the book.
Review: 1: HVA Management. An overview of the sector. Operations Management. 2: Design of HVAs. Concept Development. Interpretation and Presentation. Visitor Management. The Role of Technology. Job Design and Work Organization. Design of the Process and Product Interface. 3. Improvement. Quality. Productivity. 4. Capacity. Managing Demand and Supply. Yield Management. 5. Operations Strategy. Risk and Environment. Decision-making. Strategy and Policy. 6. Case Studies. Ray?s Farm: A Case Study. Developing the Concept for the Thackray Medical Museum, Leeds. Santa Trains at Bo?ness and Kinneil Railway. Volunteer Management at Nugget Hill: A Case Study. Visitor Satisfaction Management at Leeds Castle, Kent. Coventry Museums and Galleries: A Case Study. Index.
"About this title" may belong to another edition of this title.
Bibliographic Details
Title: Heritage Visitor Attractions : An Operations...
Publisher: Cengage Learning
Publication Date: 1999
Binding: Soft cover
Condition: Good
Edition: 1st Edition.
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Cengage Learning EMEA 1999-02-18, 1999
ISBN 10: 0826460615
ISBN 13: 9780826460615
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