Heritage Visitor Attractions : An Operations Management Perspective. This item is unavailable.
Language: English
Published by Cengage Learning, 1999
- First Edition
- Softcover
- Used
Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
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Softcover
Condition: Used - Good
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Item description from seller
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Seller Inventory # GRP92236569
- Title
- Heritage Visitor Attractions : An Operations Management Perspective
- Author
- Yeoman, Ian, Leask, Anna
- Publisher
- Cengage Learning
- Publication year
- 1999
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0826460615
- ISBN 13
- 9780826460615
- Edition
- 1st Edition.
- Item weight
- 1.146 pounds
- Dimensions
- N/A
The first clearly structured textbook to examine Heritage Visitor Attractions from an operations management perspective. The book begins by defining the characteristics of HVAs and the principles of operations management and deals with the design of HVAs. It then looks at their quality and improvement , examining capacity management. The links between operations and strategy are then analysed, and the final section consists of six in-depth case studies which graphically illustrate the issues highlighted in the rest of the book.
"Synopsis" may belong to another edition of this title.
Review
1: HVA Management. An overview of the sector. Operations Management. 2: Design of HVAs. Concept Development. Interpretation and Presentation. Visitor Management. The Role of Technology. Job Design and Work Organization. Design of the Process and Product Interface. 3. Improvement. Quality. Productivity. 4. Capacity. Managing Demand and Supply. Yield Management. 5. Operations Strategy. Risk and Environment. Decision-making. Strategy and Policy. 6. Case Studies. Ray?s Farm: A Case Study. Developing the Concept for the Thackray Medical Museum, Leeds. Santa Trains at Bo?ness and Kinneil Railway. Volunteer Management at Nugget Hill: A Case Study. Visitor Satisfaction Management at Leeds Castle, Kent. Coventry Museums and Galleries: A Case Study. Index.
"About the title" may belong to another edition of this title.
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