May I Help You? : Great Customer Service for Small Business

Mercer, Jillian

ISBN 10: 1865088587 / ISBN 13: 9781865088587

Published by Crows Nest, NSW, Australia: Allen & Unwin Pty., Limited, 2004, 2004

About this Item

New book.

Seller Inventory # br19622

Bibliographic Details

• Title: May I Help You? : Great Customer Service for Small Business
• Publisher: Crows Nest, NSW, Australia: Allen & Unwin Pty., Limited, 2004
• Publication Date: 2004
• Language: English
• ISBN 10: 1865088587
• ISBN 13: 9781865088587
• Binding: Soft cover
• Edition: First Edition

About this title

Synopsis

A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.

About the Author

Jillian Mercer operates her own business as a general management consultant specialising in customer service. She is the past-National President of the Australian Customer Service Association (ACSA), and is regularly quoted in the media as an expert in customer service. Jillian also delivers speeches and workshops on the issues of customer service throughout Australia.