May I Help You? : Great Customer Service for Small Business. This item is unavailable.
Language: English
Published by Crows Nest, NSW, Australia: Allen & Unwin Pty., Limited, 2004, 2004
- First Edition
- Softcover
- Used
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Softcover
Condition: Used
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Item description from seller
New book.
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- Title
- May I Help You? : Great Customer Service for Small Business
- Author
- Mercer, Jillian
- Publisher
- Crows Nest, NSW, Australia: Allen & Unwin Pty., Limited, 2004
- Publication year
- 2004
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1865088587
- ISBN 13
- 9781865088587
- Edition
- First Edition
A practical, step-by-step reference guide for improving your customer service through the nine rules of great service.
"Synopsis" may belong to another edition of this title.
About the Author
Jillian Mercer operates her own business as a general management consultant specialising in customer service. She is the past-National President of the Australian Customer Service Association (ACSA), and is regularly quoted in the media as an expert in customer service. Jillian also delivers speeches and workshops on the issues of customer service throughout Australia.
"About the title" may belong to another edition of this title.