A Gentleman Volunteer, The Letters of George Hennell from the Peninsular War, 1812-13

We aim is to supply books in the condition described and seek to describe any imperfections. It should be noted that all books are pre-owned, often of significant age and have lived a life of extensive use, few are in perfect condition. Whilst we do try to describe fully we recommend that with the more expensive books that further questions are asked and photographs are sought, you will usually see more than one photograph included in our listing, especially for the more valuable books. For delivery we use purpose made book packaging and are careful to pack correctly. We will do our best to post promptly, usually within a couple of working days of the receipt of your order, if concerned feel free to contact us. For national orders we usually use courier delivery as we find delivery more reliable than other forms, for international deliveries we seek a balance between speed and safety, we are happy to discuss this with you prior to sending if you wish. If on receipt you are not happy with the book then we will be happy to discuss and if necessary to take the book back, providing of course it is in the condition that it was sent out. We thank you for your order and hope that you get as much from your new book as we do from selling them. We appreciate you choosing us and hope that you will buy again. If you receive a book that is substantially not in the condition described we guarantee a refund of both the book value and postage providing it is returned to us within 30 days.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to All Lost Books, Wollaston, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Our postage costs are based upon the average weight of an octavo sized book and packaging (roughly 1kg), if the book weighs significantly more than this then we may contact you to ask for additional postage fees. All of our books are packaged in purpose made book packaging and are carefully wrapped to give the book the best chance of arriving in the condition that it was sent out in.

We abide by the privacy laws of the United Kingdom. Any information that we collect in order to process your order is held securely in compliance with the The Data Protection Act 2018 which is the UK's implementation of the General Data Protection Regulation (GDPR). Your privacy is imprtant to us we never pass any details on to third parties unless in compliance with a legal order by a Court or Act of Parliament and never under any circumstance sell or otherwise pass dat on for any other purpose. We do not carry out any unsolicited communications.

In summary we use the customer information obtained during the process of selling on any book listing site only for the purpose of fulfilling orders and do not use or disclose customer data for any other purpose.