You've been asked to train a co-worker in a software program - by tomorrow! Or you've been told to train three people in customer service - this week! Whatever the situation, more and more of us are asked to provide last-minute training. Whether you're a manager, a supervisor, a team leader, or a new training professional, this concise guide gives you the critical elements of training so that you can become an "overnight" trainer.

From the Publisher:

TRAINING & DEVELOPMENT, July 1997
THE FIRST-TIME TRAINER. Here's a book that can come to the rescue of many managers and supervisors who are being called upon to fill the gaps created by downsizing and shrinking budgets. The FIRST-TIME TRAINER is a practical, how-to-guide for managers, supervisors, and other people who find that they have to learn how to conduct training - effectively and fast.

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