First Steps to Climbing

While every effort will be made to ensure that all items shown are in stock, There is no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours, using Royal Mail second class postage. If items exceed the weight limits for this postage, they will be sent with UPS or with another reputable courier. Items over a certain value, will require a signature on receipt. If your order cannot be dispatched within 7 days (usually during a holiday period), you will be contacted by e-mail with an estimated despatch date or the option of cancelling the order. The photos aim to show an accurate representation of the goods for sale but colours may vary, especially in terms of brightness/darkness. A great deal of effort has been made to provide an accurate description of the items for sale, but mistakes can happen. Questions are encouraged and further information and/or scans/photos are easily provided. Descriptions of the items include "Condition". This cannot be wholly objective but the intention is to give an overall impression of the item. The "Condition" will take into account the age of the item and its fragility relative to use etc. All items are secondhand. Returns: returns are accepted up to thirty days after you have received your purchases. You will need to make contact by email informing of your wish to return the goods. Buyer pays return postage and packing regardless of reason and country unless the wrong book/map has been sent. All returned goods will be checked against the photos and information that are held on each item. If goods are not returned or are returned damaged or incomplete a partial refund may be applied or there may be a claim for damages. After this time, returns are discretionary.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Morning Mist Books and Maps, Cirencester, United Kingdom, +44 07792753118, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Within the UK, postage is set for books and maps up to 2Kg. For heavier or larger items, you may be required to pay for more postage depending on the cost/weight of the item concerned. For items going to Europe, the rate set is up to 1.25Kg but in certain circumstances extra postage may be required. If unsure, please make contact in advance of ordering. For heavier items or special delivery you will be charged more for postage. Postage to North America covers books and maps up to 1.25 Kg and to a value of £50. For large, heavy or expensive items extra postage may well be required. If this this not agreeable, the order can be cancelled. If in doubt, please make contact and ask for a quote before ordering. All international parcels are sent fully tracked. For postage to other countries, please ask for a quote. Often the costs will be significant as no parcels are sent without full tracking but full details of the cost breakdown will be provided on request. All valuable items are sent using a courier tracking system to try to ensure that items don't get lost in transit. on ordering, you are provided with the tracking details, so that you can follow the progress of your parcel. The aim is to provide a reliable service with robust & sensible packaging, which enables products to arrive safely and in good order, with the minimum risk of getting lost in transit.