The Family Records Centre: A User's Guide

Books for sale by Cocksparrow Books on this platform are invariably second hand and are not sold NEW except where provided by Private Authors who may from time to time authorise Cocksparrow Books to act as their agents. Cocksparrow Books are not the manufacturers or publishers of any items for sale on this platform.
Where books for sale have a valid ISBN or other product ID shown, these will be included with the listing. Where the book was published before the introduction of such product ID's or, for some other reason, do not carry such an identification, Cocksparrow Books will rely on the purchaser to properly identify the item.
The sole proprietor of Cocksparrow Books is David Michael Willoughby. Cocksparrow Books is not a Limited company.
The residential address for David M. Willoughby is:- 16 Burford Avenue, East Harnham, Salisbury, Wiltshire, SP2 8AG. UK but there is no accessibility for sales at this address. The land-line phone number is +44 (0) 1722 501324 and text messages can be sent to +44 (0) 7973 480577
Cocksparrow Books can be reached by e-mail at books@cocksparrowbooks.co.uk and efforts will be made to respond within 48 hrs.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Cocksparrow Books, Salisbury, Wiltshire, United Kingdom, +44 07973480577, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders normally ship within 2 working days. Items are sent to UK destinations by Royal Mail, MyHermes or other reputable carriers. They are normally sent by Tracked 48 service and carry insurance. A certificate of posting will be obtained and this is available to be viewed by the buyer. Shipping costs are based on books weighing up to 2 KG. (packed), the current Tracked 48 rate for a small packet. If your book order is heavy or oversized, we may contact you to let you know that an extra shipping payment is required.
Paperbacks and pamphlets etc. which can be sent as large letters will be priced to reflect the lower carriage charge. You may e-mail books@cockparrowbooks.co.uk for an accurate quotation.
The standard carriage charge is currently £3.75 based on a small packet plus an amount for packing materials. Our orders are packed in protective mailers, closed with ECO paper tape and they may possibly be additionally protected with bubble wrap or other plastic padding which can of course be re-used by the purchaser.