Experience Design: A Framework for Integrating Brand, Experience, and Value
Language: English
Published by John Wiley & Sons Inc, 2013
- First Edition
- Softcover
- New
Seller: Kennys Bookshop and Art Galleries Ltd., Galway, GY, IrelandKennys Bookshop and Art Galleries Ltd.
AbeBooks seller since February 27, 2001
Condition: New
£ 26.32
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Add to basketItem description from seller
2013. 1st Edition. Paperback. Bridge the gap between business and design to improve the customer experience Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Num Pages: 240 pages, illustrations some color. BIC Classification: KJMV7. Category: (P) Professional & Vocational. Dimension: 230 x 152 x 12. Weight in Grams: 448. . . . . .
Seller Inventory # V9781118609637
- Title
- Experience Design: A Framework for Integrating Brand, Experience, and Value
- Author
- Patrick Newbery
- Publisher
- John Wiley & Sons Inc
- Publication year
- 2013
- Condition
- New
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1118609638
- ISBN 13
- 9781118609637
- Edition
- 1st Edition
Bridge the gap between business and design to improve the customer experience
Businesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes that are required to enable design to make a difference. Experience Design bridges the gap between business and design, explaining how the quality of customer experience is the key to unlocking greater engagement and higher customer lifetime value. The book teaches businesses how to think about design as a process, and how this process can be used to create a better quality of experience across the entire customer journey.
Experience Design also serves as a reference tool for both designers and business leaders to help teams collaborate more effectively and to help keep focus on the quality of the experiences that are put in front of customers.
- Explains how to use experience-centric design for better customer engagement
- Offers a framework for thinking and talking about "experience design," from a company and customer perspective
- Authors Patrick Newbery and Kevin Farnham are the Chief Strategy Officer and CEO of Method respectively, an experience design company that solves business challenges through design to create integrated brand, product, and service experiences
Improve the quality of the experiences customers have with your company and watch engagement soar.
"Synopsis" may belong to another edition of this title.
About the Author
Patrick Newbery is the Chief Strategy Officer of Method, Inc. He uses his experience with strategy, brand, innovation, and design to develop the tools and frameworks that the company uses to shape client engagements. He lives in Berkeley and spends much of his free time trying to keep up with his two children.
Kevin Farnham is the Chief Executive Officer of Method, Inc., where he is responsible for company strategy, global recruiting, and business development. His passion is for helping companies create truly great brands, products, and services through design. Over the course of the past two decades, he has worked directly with business leaders from companies such as Apple, BBC, Microsoft, MoMA, Nike, Google, and TED Conferences.
"About the title" may belong to another edition of this title.
Kennys Bookshop and Art Galleries Ltd.
Galway, GY, Ireland
AbeBooks seller since February 27, 2001
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