Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
Language: English
Published by Crown Business, 2007
- First Edition
- Hardcover
- Used
Seller: Alicesrestraunt, O Fallon, MO, U.S.A.Alicesrestraunt
AbeBooks seller since July 7, 2023
Condition: Used - Very good
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Add to basketItem description from seller
What's the secret to wowing your customer while maintaining a loyal and dedicated workforce? No one know better than Enterprise, the nation's #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 billion global powerhouse. Exceeding Customer Expectations reveals how to: - Actively seek out unsatisfied customer and quickly turn them into loyal fans - Hire smart people and train them from the ground up. - Implement methods to reduce costs and add value for your customers in every interaction. - Grow your business by rewarding employees with financial incentives, developing strong partnerships, and focusing on the long term. - Thrive during tough economic times by bringing new advantages to the market. - Cultivate a fun and friendly workplace where teamwork rules.
Seller Inventory # ABE-1696521476044
- Title
- Exceeding Customer Expectations: What Enterprise, America's #1 car rental company, can teach you about creating lifetime customers
- Author
- Kazanjian, Kirk
- Publisher
- Crown Business
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0385518323
- ISBN 13
- 9780385518321
- Edition
- 1st Edition
Actively seek out unsatisfied customers and quickly turn them into loyal fans
Hire smart people and train them from the ground up
Develop methods to reduce costs and add value for your customers in every interaction.
Grow your business by rewarding employees with financial incentives, forming strong partnerships, and focusing on the long-term
Thrive during tough economic times by bringing new advantages to the market
Cultivate a fun and friendly workplace where teamwork rules
In EXCEEDING CUSTOMER EXPECTATIONS, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition by following a simple philosophy espoused by Enterprise founder Jack Taylor: Take care of your customers and employees first, and the profits will follow. Winning customer loyalty is like running a marathonnot a 100-yard dash. By mastering this principle, Enterprise has earned not only record profits, but also received numerous awards for customer service and earned an enviable reputation as one of the worlds best companies to work for.
EXCEEDING CUSTOMER EXPECTATIONS imparts timeless lessons on satisfying both customers and employees that you can put to use right away, no matter what your business or industry.
"Synopsis" may belong to another edition of this title.
About the Author
About the Author
KIRK KAZANJIAN is an expert on business, finance, marketing, and customer service. Hes the bestselling author of more than a dozen business and personal finance books, is frequently interviewed by the media, and has appeared on CNBC, CNNfn, Bloomberg, and many other radio and television stations across the country. He lives in Los Angeles, California.
"About the title" may belong to another edition of this title.
Alicesrestraunt
O Fallon, MO, U.S.A.
AbeBooks seller since July 7, 2023
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