The Efficiency Expert

Richard Sylvanus Williams; 30 King Street; Winterton; DN15 9TP; 01724 737254; rswbookdealer@gmail.com; VAT GB789923455.

TERMS OF SALE

Guarantee: Providing notification is received within seven days of receipt of an order a full refund (including postage) will be paid for any book found not to be as described. Please notify first only return books at my request.

POSTING DETAILS We will post books direct to a customer¿s principal or card-holder address AT OUR RISK. BUT PLEASE NOTE when books are sent to any other address or to a third party the order is treated as A TRADE ORDER and is sent AT CUSTOMERS RISK.

ADDRESS LABELS All parcels leaving our premises are stamped with our address UNLESS an adhesive address label with return address is supplied to us.

BOOKSEARCHERS/BOOKFINDERS: Please read this carefully. We do NOT reserve books. However we will quote postage on specific books. This does not imply that the book is reserved for you but simply that at the time of the request it was listed as available on our computer. Your order will be treated as a TRADE ORDER.

DISCOUNTS: If you ask for and are granted a trade discount your order with be treated as A TRADE ORDER.

THESE TERMS OF SALE ARE TO BE READ IN CONJUNCTION WITH THE DISTANCE SELLING REGULATIONS (2000) UNDER WHICH YOU MAY HAVE FURTHER RIGHTS.

HOWEVER PLEASE NOTE TRADE ORDERS (business to business orders) ARE EXCEPTED FROM THOSE REGULATIONS.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Richard Sylvanus Williams (Est 1976), 30 King Street, DN15 9TP, WINTERTON, United Kingdom, +44 1724 737254, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping costs are based on books weighing 750g. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

All books are mailed (normally within 24 hours).

Books priced at £10 or more are sent in strong cardboard bookwraps or boxes.

Cheaper books sent (within the UK) may be wrapped in polythene to speed and facilitate delivery.

Contact us if you have special packing requirements.