Driving Change: The UPS Approach to Business
Brewster, Mike; Dalzell, Frederick
Language: English
Published by Hyperion (edition First Edition), 2007
- First Edition
- Hardcover
- Used
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Seller Inventory # 1401302882-11-1-29
- Title
- Driving Change: The UPS Approach to Business
- Author
- Brewster, Mike; Dalzell, Frederick
- Publisher
- Hyperion (edition First Edition)
- Publication year
- 2007
- Condition
- Very Good
- Dust jacket
- Dust Jacket Included
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1401302882
- ISBN 13
- 9781401302887
- Edition
- First Edition.
We see them everywhere -- those brown trucks with the golden logo, the drivers delivering their share of 14 million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in America, known as much for its innovative practices as its skill in creating satisfied customers and employees.
Just in time for the company's hundredth anniversary, UPS has allowed authors Mike Brewster and Fred Dalzell unprecedented access to their facilities, their workers, and their history -- including their mistakes. What emerges are clear-cut lessons from which any business can benefit. Driving Change is an enlightening, absorbing, and dynamic account of a company at the very fulcrum of global commerce.
"Synopsis" may belong to another edition of this title.
About the Author
Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.
"About the title" may belong to another edition of this title.
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