Driving Change, The UPS Approach to Business

Brewster, Mike and Frederick Dalzell

ISBN 10: 1401302882 / ISBN 13: 9781401302887

Published by Hyperion, New York, 2007

About this Item

Stated First Edition, in addition, complete number line including number one. Hardcover in fine condition. Text block clean and tight. No writing, no markings, no tears noted. Dust jacket in likewise fine condition; not price clipped * From the book, "We see them everywhere - brown trucks with golden logo, the shipshape drivers delivering their share of fifteen million parcels handled daily. To most of us, UPS is a reliable fact of life. But to well-informed businesspeople, Big Brown is a company to emulate. Quietly and steadfastly, UPS has earned a reputation as one of the leading companies in the world, known as much for its innovative practices as its skill in creating satisfied customers and employees. * "Just in time for the company's hundredth anniversary . . . an enlightening, absorbing, and dynamic account of a company at the the very fulcrum of global commerce, a story chock-full of clear-cut management lessons from which any business can benefit.".

Seller Inventory # 000175

Bibliographic Details

• Title: Driving Change, The UPS Approach to Business
• Publisher: Hyperion, New York
• Publication Date: 2007
• Language: English
• ISBN 10: 1401302882
• ISBN 13: 9781401302887
• Binding: Hardcover
• Edition: 1st Edition
• Printing: 1st Printing
• Condition: Very Good
• Dust Jacket Condition: Very Good
• Seller catalogs:
  • Management & Leadership & Work
  • Business

About this title

Synopsis

An instructive portrait of how the leading delivery company conducts business draws on the authors' access to its facilities and employees to trace its first one hundred years, explaining how professionals can learn key lessons from UPS's successes, mistakes, and examples in customer service and employee satisfaction.

About the Author

Mike Brewster is the author of two business books, Unaccountable: How the Accounting Profession Forfeited a Public Trust andKing Capital (with Amey Stone). In 2003, Mike wrote the "Flashback" column forBusinessWeek Online, a monthly feature that provided historical context for business and public policy issues in the news. In 2004, Mike's byline appeared inBusinessWeek, Fast Company, Inc., Chief Executive, Brand Week, and Sales and Marketing.

Frederick Dalzell is an historian and consultant whose recent business books includeChanging Fortunes and Rising Tide. In addition to teaching history at Harvard and Williams College, he spent several years as a research associate at Harvard Business School. He is currently a partner in The Winthrop Group, a firm specializing in historical research and archival services for businesses and nonprofit organizations.