Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
Language: English
Published by Free Press, 2010
- First Edition
- Softcover
- Used
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- Title
- Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes
- Author
- Field, Patrick
- Publisher
- Free Press
- Publication year
- 2010
- Condition
- Very good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1451627351
- ISBN 13
- 9781451627350
- Edition
- 1st Edition
- Item weight
- 12.593 ounces
- Dimensions
- 0.9 inches width by 6 inches height by 9 inches depth
Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.
We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.
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Humboldt Bay Books
San Diego, CA, U.S.A.
AbeBooks seller since December 5, 2025
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