340 pages; dog-earing to the top corner of about 10 pages. Some corners have paper clip stains. Light foxing to the top exterior edge of textblock only. Minor wear to DJ edges. Very Good condition otherwise. No other noteworthy defects. No markings. ; - Your satisfaction is our priority. We offer free returns and respond promptly to all inquiries. Your item will be carefully cushioned in bubble wrap and securely boxed. All orders ship on the same or next business day. Buy with confidence. Seller Inventory # HVD-50833-A-0

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Bibliographic Details

Title: Creating Value for Customers Designing and ...

Publisher: Wiley, New York, NY

Publication Date: 1991

Binding: Hardcover

Condition: Good

Dust Jacket Condition: Very Good-

Edition: First Edition; First Printing.

Store Description

True Oak Books is dedicated to giving a second life to books. We take pride in what we do and do our best to provide good service. Our small but passionate team hand picks rare finds in a variety of fiction as well as non-fiction.

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Association Member

Members of these associations are committed to maintaining the highest standards. They vouch for the authenticity of all items offered for sale. They provide expert and detailed descriptions, disclose all significant defects and/or restorations, provide clear and accurate pricing, and operate with fairness and honesty during the purchase experience.

Seller's business information

True Oak Books LLC
446 New Paltz Rd, APT 6, Highland, NY, 12528, U.S.A.

Terms of Sale:

Items can be returned within 30 days of the estimated delivery date. All returns must be approved before an item is shipped back. Domestic returns generally take two weeks and International returns can take up to six weeks to be received and processed. In the event that an item is being returned due to an error on our part, a prepaid return label will be supplied via email upon request. If a return is not approved, there may be a delay with processing a refund.

Shipping Terms:

Orders usually ship within 2 business days [M-F]. Items shipped via USPS Media Mail should arrive within 4-14 business days [M-F]. Please note, as per USPS, depending on service location and/or high peak periods within the post office, deliveries can take up to 21 business days [M-F] to arrive. Should your order not arrive within 21 business days [M-F], please contact us promptly for resolution.

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