Conflict Survival Kit : Tools for Resolving Conflict at Work
Goodwin, Cliff B., Griffith, Daniel B.
ISBN 10: 0131183036 ISBN 13: 9780131183032
Published by Pearson Education, Limited, 2006
Used
Soft cover
From
Better World Books, Mishawaka, IN, U.S.A.
Seller rating 5 out of 5 stars
AbeBooks Seller since 3 August 2006
This specific item is no longer available.
About this Item
Description:
Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Seller Inventory # 3113330-6
Synopsis:
Offering essential tools and strategies for conflict management,The Conflict Survival Kit: Tools for Resolving Conflict at Work is designed for those who need instant skill building and practical methods for handling organizational and personal conflicts. It provides a firm grounding in basic interpersonal communication and management skills–such as rapport building, empathetic listening, behavior modeling, reframing, problem solving and decision making–and contains unique chapters on practice and application. Tools for the Conflict Survival Kit provide strategies that can be used immediately in workplace situations. Case studies and role plays give students practice communicating, negotiating, and problem-solving and an opportunity to refine and develop this important craft.
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Bibliographic Details
Title: Conflict Survival Kit : Tools for Resolving ...
Publisher: Pearson Education, Limited
Publication Date: 2006
Binding: Soft cover
Condition: Good
Edition: 1st Edition.