Commercial Conflict Management and Dispute Resolution
Language: English
Published by CRC Press LLC, 2011
- First Edition
- Softcover
- Used

Seller: Better World Books Ltd, Dunfermline, United KingdomBetter World Books Ltd
AbeBooks seller since October 13, 2008
Condition: Used - Very good
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Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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- Title
- Commercial Conflict Management and Dispute Resolution
- Author
- Fenn, Peter
- Publisher
- CRC Press LLC
- Publication year
- 2011
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0415578280
- ISBN 13
- 9780415578288
- Edition
- 1st Edition.
- Item weight
- 0.604 pounds
- Dimensions
- N/A
Commerce is inherently complex and the sums of money involved can be astronomical, so it is no surprise that conflicts and disputes are all too common. There are numerous techniques designed to resolve these problems, and this book summarizes the most important of these, as well as alternative dispute resolution methods. The reader seeking a deeper understanding of these procedures will also find clear explanations of the principles and methods for conflict management, such as negotiation, risk management, mediation and conciliation.
As well as outlining these different techniques, guidance on which approach is appropriate in common situations is also given, helping the reader apply what they have learned to the real world. The significance of cultural issues is explained, before the reader is presented with suggestions for how to take these into account. Throughout, the book is illustrated with case studies from examples as diverse as Mumbai's DabbaWalla, The First World War and Terminal 5 at London Heathrow.
Written with undergraduate students in mind, this book also serves to give a neat and brief overview for professionals. Those studying or working in commerce generally, construction project management, construction management, and construction law will find this to be an invaluable book.
"Synopsis" may belong to another edition of this title.
About the Author
Peter Fenn is a Senior Lecturer at the University of Manchester and a Mediator and an Adjudicator on the President's Panel at the Chartered Institute of Arbitrators (CIArb) and a Mediator on the Presidents Panel at the Royal Institution of Chartered Surveyors (RICS). He is also a Trustee of CIARB an elected member of the Dispute Resolution Faculty Board at the RICS.
"About the title" may belong to another edition of this title.
Better World Books Ltd
Dunfermline, United Kingdom
AbeBooks seller since October 13, 2008
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