Coaching and mentoring have developed significantly in recent years. Helping and supporting people to learn more effectively are not new activities, of course, but what is new is the extent to which their power is being harnessed to meet the challenge of our ever-increasing need to take personal responsibility for managing to learn new things in new ways. The authors of this vital new book on the topic believe that we are in the middle of a revolution of thinking about learning. Clearly demonstrating how recent research suggests that traditional methods need to be adjusted or, in some cases, abandoned in favour of the effective use of coaching and mentoring, this book provides a practical toolkit for such change. Covering both the theory and practice of coaching and mentoring, ranging from the world of work to education to community action, the book demonstrates how important it is to relate theoretical models to specific situations in order to gain real practical benefits. In a highly readable and accessible style, the authors offer new insights into, and examples of, such issues as matching staff, and fresh ways of giving feedback and asking the right questions. While they provide both best-practice approaches and proven solutions, they also explain that where coaching and mentoring are concerned, simplicity is often the ideal solution. To facilitate this goal they outline 'Seven Golden Rules of Simplicity'. This practical introduction to an increasingly widely used practice will prove invaluable to anyone wanting to help people to increase and improve their ability to maximize their potential, learn new skills, improve performance and become the person they want to be.

About the Author

Eric Parsloe was an experienced international executive coach-mentor, one of the founders of the European Mentoring and Coaching Council and founder of The OCM.

"About this title" may belong to another edition of this title.

Store Description

Cotswold Internet Books is a family partnership (John & Caro Newland & Natasha Wilsdon). We have been specialist internet booksellers since 1996, backed by over 20 years' experience of selling second-hand and out-of-print books. We have over 80,000 books in stock covering a wide range of subjects and authors, but are particularly strong in children's books, detective fiction and aviation. Books are accurately and carefully described. Orders are despatched within one working day, and very securely packed to prevent any damage. We can accept payment by most major credit cards, UK sterling cheques/bank drafts, PayPal or through Abe payments. We are always happy to answer any queries, or supply a scan or digital photograph.

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Cotswold Internet Books Ltd
Unit 2 Maida vale Business Centre, Maida Vale Road, Cheltenham, GL53 7ER, United Kingdom

Sale & Shipping Terms

Terms of Sale

Payment accepted through ABE payments or direct by Sterling cheques or money orders, most credit/debit cards including Amex, and Paypal. Books may be returned for any reason within 14 days. Return postage will also be refunded if the book is not as described. VAT REGISTRATION NO: 535 5039 51

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Cotswold Internet Books, Unit 2 Maida vale Business Centre, Maida Vale Road, GL53 7ER, Cheltenham, United Kingdom, +44 242-261170, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Cotswold Internet Books, Unit 2 Maida Vale Business Centre, Maia Vale Road, GL53 7ER, Cheltenham, United Kingdom, +44 242-261170, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Cotswold Internet Books, Unit 2 Maida vale Business Centre, Maida Vale Road, GL53 7ER, Cheltenham, United Kingdom, +44 242-261170)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates from United Kingdom to U.S.A.

Shipping rates from United Kingdom to U.S.A.
Order quantity	10 to 20 business days	10 to 20 business days
First item	� 14.00	� 14.00

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