In "Choosing Civility", p.m. Forni established himself as a respected authority on civil behaviour. In "The Civility Solutions", he puts his ideals to work by showing us what to do when confronted with rudeness. Rudeness begets rudeness and, in over seventy different examples, Fomi shows us how to break the cycle by being both assertive and civil. Considering situations such as a salesperson ignoring your requests, a car that cuts in front of you on the road, a neighbour's dog that soils your lawn or being reprimanded publicly by your boss, Fomi presents solutions that reinforce good behaviour and make our world a more civil place.

About the Authors:

DR. P.M. FORNI is an award-winning professor of Italian Literature at Johns Hopkins University. In 2000 he founded The Civility Initiative at Johns Hopkins and over the years has continued to teach courses on the theory and history of manners. His bookChoosing Civility (2002) has sold more than 100,000 copies. Reports on his work have appeared on The New York Times, The Times of London, The Washington Post, The Wall Street Journal, and The Los Angeles Times. He has been a on a number of radio and television shows, including ABC's World News Tonight, CBS Sunday Morning and BBC's Outlook. For years he was a regular on-the-air contributor to the Baltimore NPR affiliate station and the nationally syndicated radio show The Satellite Sisters.

P. M. Forni is an award-winning professor of Italian literature at Johns Hopkins University.

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