The Case Manager's Survival Guide : Winning Strategies for Clinical Practice. This item is unavailable.The Case Manager's Survival Guide : Winning Strategies for Clinical Practice

This practical, "hands-on" guide includes vital information every case manager and administrator of a case management program need to be successful. It focuses on the "nuts and bolts" aspects of case management including planning, implementation, and evaluation of successful case management programs, case manager roles and skills, the case management process of patient care, training, education, credentialing, and certification of case managers, preparing for case manager roles including the job interview process, reimbursement systems, documentation, developing case management plans, JCAHO and quality consideration, measuring outcomes and successes, and legal issues. It discusses the operations of case management programs based on the author's first hand experience.