Call Him George

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Stephen Conway Booksellers, Halifax, United Kingdom, +44 07918 053346, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

We may use various couriers at our discretion such as UPS, Hermes, DPD and Royal Mail.

Estimated delivery times for Standard shipping to the UK are within 3 to 5 working days of dispatch.
Estimated delivery times for Priority shipping to the UK are within 2 to 3 working days of dispatch.

Please see our Shipping Rates for International Shipping.
Please note heavy/oversized items will incur a postal surcharge.
Buyers are responsible for any customs charges, taxes and/or duties that may be owed.

All orders come with insurance.

Returns

We gladly accept returns. You must contact us within 30 days of delivery. We will refund you within 14 days of receiving the returned goods.

Items must be returned in their original condition. If items are returned damaged the buyer is responsible for any loss in value, which will be deducted from the amount refunded.

Buyers are responsible for return postage costs. We recommend you obtain proof of postage for returned items.

Damaged or Incomplete Goods

If your order should arrive damaged or incomplete please contact us within 14 days of delivery and we will arrange a full refund.

Exchanges

We do not process exchanges. You will need to request a return (see above) then place an order for the new item.

Privacy
We take the privacy of our customers, clients, and subscribers seriously. In line with Data Protection Laws our Privacy Policy applies to our website, software and any social media we use. Please read this notice carefully and should you have any questions please get in touch via email to stephen@stephenconwaybookbinders.co.uk.

Who we are?
Stephen Conway (Bookbinders) Ltd
48 New Road
Halifax
HX1 2LH
United Kingdom
The data controller is Stephen Conway.
Telephone: 01422 353767
Email: stephen@stephenconwaybookbinders.co.uk

What personal data do we collect?
We may collect your name, your shopping and billing address, email address and telephone number when you place an order, contact us directly by email or phone, sign up for our marketing communications, browse our website or use the other services offered by our website.
We use this data to:
Process your order, including taking payments, and fulfilling the products you have purchased
Send you the marketing communications that you have subscribed to
Provide you with help when you contact us directly

You give us consent to send you marketing communications by either opting-in when placing an order, or by entering your name and email address on our newsletter sign up form on our website or at events. You can opt-out of these emails at any time using the ‘unsubscribe’ link, which is in the footer of all the emails we send to you, or you can request to be unsubscribed by contacting us directly by email or telephone.
If you unsubscribe from our marketing communications, you will no longer receive them. However, if you have placed an order, we will still contact you with information regarding that order and may contact you with any other relevant on-going customer service.

Who will process your data?
Stephen Conway is the data controller and we will also process your data.
We use the services of external suppliers to help meet our business needs and may share your data with these suppliers. They will process your data only under our instructions. Some of these suppliers may be based in non-EU countries.
Shopify payments powered by Stripe

Paypal

Mailchimp

Facebook

Instagram

Delivery:
Royal Mail

Parcel Force

These third party suppliers all have their own privacy policies, which we encourage you to read.
We will never share your data with third parties for inclusion within their marketing campaigns
How long do we keep your data?
We do not keep your personal data for longer than necessary.
The data collected during the process of placing an order will be retained for seven years in accordance to UK tax law.
The data collected when you opt in to receive our marketing communications will be retained for up to 12 months after you unsubscribe or ask to be unsubscribed. You will no longer receive any marketing communications from us as soon as you unsubscribe.
What are your rights regarding your personal data?
You have the right to ask us what personal data we have about you and a get a copy of it. You can ask us to correct or update your personal data. You can tell us to stop using your personal data in certain circumstances. You can tell us to stop sending you marketing communications.
You can do this by contacting us by email, letter or telephone. We have up to one month to respond to your request.

Cookies
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set
Account related cookies

If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Email newsletters related cookies

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

Orders processing related cookies

This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Surveys related cookies

From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

Forms related cookies

When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Site preferences cookies

In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work, social media sites including instagram & facebook, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information
If you need further information please contact us:
stephen@stephenconwaybookbinders.co.uk