COMMIT TO QUALITY
Language: English
Published by Wiley Press/John Wiley & Sons, New York, NY, 1986
- First Edition
- Hardcover
- New
Seller: 100POCKETS, Berkeley, CA, U.S.A.100POCKETS
AbeBooks seller since March 7, 2000
Condition: New
£ 30.68
Quantity: 1 available
Add to basketItem description from seller
Text/NEW & Bright. Collectible 1986 First Edition, 1st Printing. Silver embossed blue linen boards/Fine. DJ/Fine. Analysis of quality control, as a team process, in the service industry. Review of implementation, value analysis & differences between quality team & quality circle concepts. Detailed sample cases drawn from Paul Revere Insurance Co, where author Patrick L. Townsend (1941 - 2010) served as Director of Quality Team Central --- contributing to saving the firm some $8.5 million dollars!!! 189 pgs, 9 chapters: 1, Getting Started; 2, Quality is Everybody's Business; 3, Value Analysis; 4, Quality Teams; 5, Virtue is not Necessarily Its Own Reward; 6, Change in Corporate Culture; 7, Quality Has Value; 8, Listening Down --- And Out; and 9, Adopting Theory & Adapting Practice, followed by Appendix.
Seller Inventory # 020836
- Title
- COMMIT TO QUALITY
- Author
- Patrick L. Townsend; with Joan E. Gebhardt
- Publisher
- Wiley Press/John Wiley & Sons, New York, NY
- Publication year
- 1986
- Condition
- New
- Dust jacket
- New
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0471839531
- ISBN 13
- 9780471839538
- Edition
- 1st Edition
- Printing
- 1st Printing
"Synopsis" may belong to another edition of this title.
From the Author
Even after more than a decade, the process for defining, initiating, and maintaining a quality process that is described in this book remains revolutionary -- yet wonderfully pragmatic. Quality is not nuclear science; it is formalized common sense that begins with senior management (a) wanting to make more money and (b) being willing to accept the idea that the personnel department has been hiring adults.
The key characteristics of the quality process described in this book are the fact that every single person on the payroll was actually, formally, honest-to-gosh, involved in the continual improvement of every aspect of the organization -- and the fact that it all happened very quickly. From the time (May 1983) that the president of the company said, "Let's do this quality thing," until the time the process was launched (January 1984) was only eight months. On January 12, 1984, there were no Quality Teams at the Paul Revere Insurance Company. The next day (yes, it was Friday the 13th), there were 125 functioning teams; every person was on at least one team; and bottom-line savings were being put in place.
Quality is not easy, it is not immediate, and it is not free. But it is very possible, it can be done far more quickly than any large consulting firm will tell you, and it is the best possible investment a firm can make.
Commit to Quality offers both a blueprint for action and the theoretical underpinning.
"About the title" may belong to another edition of this title.
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