The Business of Champagne: A Delicate Balance (Routledge Studies of Gastronomy, Food and Drink)

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Definitions of Return Reasons and Corresponding Reimbursement Amounts: 'Buyer does not want item' orders placed on AbeBooks.com: ¿The bookseller is not required to accept a return for this reason and may choose to cancel the return request. ¿The return is considered to be accepted unless cancelled by the bookseller within two business days. ¿If a return is cancelled more than two business days after it was initiated, AbeBooks will re-initiate the return on behalf of the buyer. ¿The buyer is refunded the book price only. 'Buyer does not want item' orders placed on AbeBooks.co.uk, AbeBooks.de, AbeBooks.fr, AbeBooks.it, or IberLibro.com: ¿Booksellers are required to accept all returns, including those for 'Buyer does not want item', for orders placed on these domains. ¿The buyer is refunded the book price plus original shipping. 'Buyer does not want item' Ebook orders, regardless of domain: ¿'Buyer does not want item' refund requests on delivered Ebooks can be cancelled by the bookseller, regardless of domain, as long as the book description includes the following statement: "Refund requests for 'buyer does not want item' after an Ebook has been received will not be accepted." 'Item did not arrive': ¿Buyers can initiate a refund for 'Item did not arrive' within 30 days after an order's estimated delivery date. ¿Booksellers are responsible for the item until it is received by the buyer. Only signature delivery confirmation will protect a bookseller against claims of non-delivery. ¿The buyer is refunded the book price plus original shipping. 'Item was damaged': ¿Item was damaged in transit ¿The buyer is refunded the book price, original shipping, plus return shipping equal to the original shipping or the equivalent to the standard shipping on free shipping orders. 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'Order accepted in error': ¿After processing an order, the bookseller finds the order cannot be fulfilled, i.e. the book's condition is not as described on AbeBooks, or the book was previously sold. ¿The buyer is refunded the book price plus original shipping. 'Buyer cancelled before shipping': ¿The buyer requests cancellation of the order after it has been processed but prior to shipping. ¿The buyer is refunded the book price plus original shipping. 'Partial refund': ¿The buyer and bookseller have agreed to a partial refund amount. The buyer is refunded only the amount specified. ¿Booksellers are not refunded commission or payment service fees on partial refunds. ¿Booksellers cannot issue a partial refund that is greater than 75% of the total order value. All returns, regardless of payment method, are subject to the return policies as outlined above, and must be processed via the AbeBooks online system. Failure to process a refund for a returned book is strictly prohibited. All refunds must be issued via the same payment method originally used to pay for the order. Booksellers are also required to provide a refund in cases where a book is unclaimed, returned due to an incomplete address, returned to sender, or similar reason. Any bookseller found to have received returns for which no refund has been issued, and/or no resolution attempt made, is subject to suspension or termination of selling privileges. Reporting a Missing Shipment: When a return has been initiated by the buyer, it is the responsibility of the bookseller to report a missing shipment online if they don¿t receive the book back within 28 days of initiation for domestic orders, or 77 days for international orders. The timeline for reporting a Missing Shipment is as follows: ¿14 days after the return is initiated, the [Notify AbeBooks of Missing Shipment] button is available in the bookseller's Return screen. ¿At 21 days the bookseller will receive an e-mail reminder of the outstanding return. ¿For domestic orders, at 28 days the return will automatically complete if not already completed by the bookseller and if no missing shipment has been reported. ¿For international orders, at 77 days the return will automatically complete if not already completed by the bookseller and if no missing shipment has been reported. When a missing shipment is reported, AbeBooks Customer Support will contact the buyer to ask for tracking information. If tracking information is not provided, the return is cancelled. We recommend that booksellers wait at least 21 days before notifying AbeBooks of a missing shipment in order to allow the book adequate time to arrive.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Historien & Lexica, Bussum, Netherlands, +31 0650503116, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping terms: -2kg: Netherlands ¿ 5,- within Europe ¿ 10,- outside Europe and Russia: ¿ 15,- -10kg: Netherlands ¿ 5,- within Europe ¿ 20,- outside Europe and Russia: ¿ 30