Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques

Mike Grigsby

ISBN 10: 0749477156 / ISBN 13: 9780749477158

Published by Kogan Page Ltd, 2016

About this Item

Expert guidance in a direct and conceptual style on the analytic steps to take to resolve data-heavy retail marketing questions, taking into account consumer behaviour and multi-channel marketing scenarios. Series: Marketing Science. Num Pages: 264 pages, black & white illustrations. BIC Classification: KJMV7; KJSM. Category: (P) Professional & Vocational; (U) Tertiary Education (US: College). Dimension: 159 x 233 x 22. Weight in Grams: 418. . 2016. 1st Edition. Paperback. . . . .

Seller Inventory # V9780749477158

Bibliographic Details

• Title: Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques
• Publisher: Kogan Page Ltd
• Publication Date: 2016
• Language: English
• ISBN 10: 0749477156
• ISBN 13: 9780749477158
• Binding: Soft cover
• Edition: 1st Edition
• Condition: New

About this title

Synopsis

Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the nature and scale of data obtained in transactions, relative proximity to the consumer and the need to monitor customer behaviour across multiple channels. The book advocates a category management approach, taking into account the need to understand the consumer mindset through elasticity modelling and discount strategies, as well as targeted marketing and loyalty design.

A practical, no-nonsense approach to complex scenarios is taken throughout, breaking down tasks into easily digestible steps. The use of a fictional retail analyst 'Scott' helps to provide accessible examples of practice. Advanced Customer Analytics does not skirt around the complexities of this subject but offers conceptual support to steer retail marketers towards making the right choices for analysing their data. Online resources include a selection of datasets to support specific chapters.

About the Author

Mike Grigsby, based in Orlando, Florida, has more than 30 years' experience in the field of marketing analytics. He was formerly vice president of customer insights and advanced analytics at Brierley and Partners and of strategic business analysis and advanced analytics at Targetbase and has also held leadership positions at Hewlett-Packard and Gap. Previously an adjunct professor at the University of Texas at Dallas, he taught analytics at both graduate and undergraduate levels. He is the author of Advanced Customer Analytics, also published by Kogan Page.