Le concept de la perception du client dans le service public : Dans quelle mesure les parents d'enfants souffrant de handicaps fonctionnels dans la municipalité de Sandnes sont-ils satisfaits ?
Language: French
Published by Editions Notre Savoir, 2022
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 53.95
Quantity: 1 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - La question de la prestation de services dans le service public est le thème principal de ce livre. L'ouvrage vise à déterminer si les clients qui reçoivent des services dans le secteur public ont le sentiment d'être traités comme des clients et d'être respectés par les prestataires de services. Dans le même temps, l'ouvrage examine si les travailleurs des services publics considèrent leurs usagers comme des clients, et non comme de simples utilisateurs finaux de services. Il existe une perception générale dans certains secteurs publics où les utilisateurs de services ne reçoivent pas beaucoup d'attention. Parfois, une grande attention est accordée aux clients dans le secteur privé, car les prestataires de services sont intéressés par des profits plus importants et traitent donc très bien les clients afin qu'ils reviennent. C'est la question majeure sur laquelle porte ce livre. L'étude a été menée auprès des parents d'enfants souffrant de handicaps fonctionnels dans la municipalité de Sandnes en Norvège. L'objectif principal de l'étude était de voir comment ces utilisateurs finaux perçoivent les services qu'ils reçoivent. Ont-ils le sentiment d'être traités comme des clients qui doivent éprouver de la satisfaction et revenir pour d'autres services.…
Seller Inventory # 9786205065082
- Title
- Le concept de la perception du client dans le service public : Dans quelle mesure les parents d'enfants souffrant de handicaps fonctionnels dans la municipalité de Sandnes sont-ils satisfaits ?
- Author
- Hannington Muweesi
- Publisher
- Editions Notre Savoir
- Publication year
- 2022
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- French
- ISBN 10
- 6205065088
- ISBN 13
- 9786205065082
- Item weight
- 149 grams
- Dimensions
- 220x150x6 mm
"Synopsis" may belong to another edition of this title.
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| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 29.74 | £ 38.24 |
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Das Unternehmen AHA-BUCH GmbH: Seit der Gründung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisgünstig wie möglich ihren Bücherwunsch zu erfüllen. Unsere Firma beschäftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine Wünsche! Auf über 3700 m2 Fläche haben wir über 100.000 Bücher, Modernes Antiquariat und Spiele auf Lager.
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Kinderbücher & Kinderhör Casetten, German Books, Software, Natur & Tiere, Ratgeber, Sachbücher, Englische Bücher, Medizin & Gesundheit, Universität & StudiumSeller's business information
AHA-BUCH GmbH
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AHA-BUCH GmbH
represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
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E-Mail: abebooks@aha-buch.de
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