Le concept de la perception du client dans le service public
Language: French
Published by Editions Notre Savoir Aug 2022, 2022
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 53.46
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -La question de la prestation de services dans le service public est le thème principal de ce livre. L'ouvrage vise à déterminer si les clients qui reçoivent des services dans le secteur public ont le sentiment d'être traités comme des clients et d'être respectés par les prestataires de services. Dans le même temps, l'ouvrage examine si les travailleurs des services publics considèrent leurs usagers comme des clients, et non comme de simples utilisateurs finaux de services. Il existe une perception générale dans certains secteurs publics où les utilisateurs de services ne reçoivent pas beaucoup d'attention. Parfois, une grande attention est accordée aux clients dans le secteur privé, car les prestataires de services sont intéressés par des profits plus importants et traitent donc très bien les clients afin qu'ils reviennent. C'est la question majeure sur laquelle porte ce livre. L'étude a été menée auprès des parents d'enfants souffrant de handicaps fonctionnels dans la municipalité de Sandnes en Norvège. L'objectif principal de l'étude était de voir comment ces utilisateurs finaux perçoivent les services qu'ils reçoivent. Ont-ils le sentiment d'être traités comme des clients qui doivent éprouver de la satisfaction et revenir pour d'autres services 88 pp. Französisch.…
Seller Inventory # 9786205065082
- Title
- Le concept de la perception du client dans le service public
- Author
- Hannington Muweesi
- Publisher
- Editions Notre Savoir Aug 2022
- Publication year
- 2022
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- French
- ISBN 10
- 6205065088
- ISBN 13
- 9786205065082
- Item weight
- 149 grams
- Dimensions
- 220x150x6 mm
"Synopsis" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
|---|---|---|
| First item | £ 19.60 | £ 19.60 |
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Seller's business information
BuchWeltWeit Ludwig Meier e.K.
Germany
Terms of sale
BuchWeltWeit Inh. Ludwig Meier e.K.
Inhaber: Ludwig Meier
De-Gasperi-Str. 8
51469 Bergisch Gladbach
Deutschland
Tel.: +49(0)22028659300
Fax: +49(0)22028659301
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You have the right to withdraw from this contract within 14 days without giving any reason.
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