Your Guide to Customer Service : The Mirror Edition
Language: English
Published by Independently Published Dez 2025, 2025
- Softcover
- Comic
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 18.55
Quantity: 2 available
Add to basketItem description from seller
Neuware - Welcome to the front lines of the automotive service drive. This first book in the series is a field guide for every service advisor, technician, and manager who has ever felt like they're living in a world no one else understands. Step into the shoes of a veteran service advisor navigating the daily chaos of the dealership. The central conflict isn't just about fixing cars; it's about managing the unpredictable, often illogical, and sometimes hilarious customer archetypes that walk through the door.From 'The Diagnostic Denier' who refuses to believe the evidence to 'The Appointment Star' who treats scheduled times as mere suggestions, this book finally gives a name to the scenarios you live through every day. It's not a corporate manual on how to be nicer; it's a survival guide that provides the language to understand what you're seeing, the humor to laugh at the absurdity, and the validation that you are not alone. Discover practical strategies to set boundaries, protect your energy, and maintain your sanity in a job that demands everything.This is the first edition in a groundbreaking series. Stay tuned for book two, where the roles are reversed. The next installment will be a guide for customers, teaching them how to read an invoice, recognize scare tactics, and identify labor overlaps to ensure they are never overcharged. The partnership between customer and advisor is about to be redefined.…
Seller Inventory # 9798994182314
- Title
- Your Guide to Customer Service : The Mirror Edition
- Author
- Brandon Eagle
- Publisher
- Independently Published Dez 2025
- Publication year
- 2025
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 13
- 9798994182314
- Item weight
- 215 grams
- Dimensions
- 229x152x11 mm
- Series
- Book 1 of 1: Your Guide to Customer Service
Welcome to the front lines of the automotive service drive. This first book in the series is a field guide for every service advisor, technician, and manager who has ever felt like they're living in a world no one else understands. Step into the shoes of a veteran service advisor navigating the daily chaos of the dealership. The central conflict isn't just about fixing cars; it's about managing the unpredictable, often illogical, and sometimes hilarious customer archetypes that walk through the door.
From "The Diagnostic Denier" who refuses to believe the evidence to "The Appointment Star" who treats scheduled times as mere suggestions, this book finally gives a name to the scenarios you live through every day. It's not a corporate manual on how to be nicer; it’s a survival guide that provides the language to understand what you're seeing, the humor to laugh at the absurdity, and the validation that you are not alone. Discover practical strategies to set boundaries, protect your energy, and maintain your sanity in a job that demands everything.
This is the first edition in a groundbreaking series. Stay tuned for book two, where the roles are reversed. The next installment will be a guide for customers, teaching them how to read an invoice, recognize scare tactics, and identify labor overlaps to ensure they are never overcharged. The partnership between customer and advisor is about to be redefined.
"Synopsis" may belong to another edition of this title.
Shipping rates from Germany to U.S.A.
| Item | 7 to 10 business days | 5 to 7 business days |
|---|---|---|
| First item | £ 29.67 | £ 38.14 |
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Das Unternehmen AHA-BUCH GmbH: Seit der Gründung von AHA-BUCH im Juli 2005 ist unser Hauptziel, zufriedenen Kunden so schnell und so preisgünstig wie möglich ihren Bücherwunsch zu erfüllen. Unsere Firma beschäftigt 16 Mitarbeiter, die nur ein Ziel kennen: den Kunden und seine Wünsche! Auf über 3700 m2 Fläche haben wir über 100.000 Bücher, Modernes Antiquariat und Spiele auf Lager.
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Kinderbücher & Kinderhör Casetten, German Books, Software, Natur & Tiere, Ratgeber, Sachbücher, Englische Bücher, Medizin & Gesundheit, Universität & StudiumSeller's business information
AHA-BUCH GmbH
Garlebsen 48
Einbeck, Germany 37574
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Seller Info:
AHA-BUCH GmbH
represented by the managing director Christel Glass
Garlebsen 48
37574 Einbeck
Deutschland
Telefon: 055639996039
Telefax: 055639995974
E-Mail: abebooks@aha-buch.de
USt-IdNr.: DE261904229
registered at Commercial register Amtsgerichtes Göttingen
Handelsregisternummer HRB 200691
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