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- Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing and Reporting Customer Satisfaction Measurement ProgramsTerry G Vavra
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Free Shipping - Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement ProgramsVavra, Terry G.
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Free Shipping - Language As a Cognitive Process: SyntaxWinograd, Terry
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Free Shipping - After the Quality Audit: Closing the Loop on the Audit ProcessRussell, J. P.,Regel, Terry
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£ 2.81 shipping - After the Quality Audit: Closing the Loop on the Audit ProcessJ. P. Russell; Terry Regel
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