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Staying Consumption Course Exploring by Schulte Benjamin (8 results)
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Staying the Consumption Course: Exploring the Individual Lock-in Process in Service Relationships
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 50.80
£ 11.98 shipping
Ships from United Kingdom to U.S.A.Quantity: Over 20 available
Add to basketCondition: New. In.
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Condition: New. pp. 228.
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Paperback. Condition: Brand New. 2015 edition. 248 pages. 8.30x5.90x0.55 inches. In Stock.
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Staying the Consumption Course : Exploring the Individual Lock-in Process in Service Relationships
Language: English
Published by Springer Fachmedien Wiesbaden, 2015
ISBN 10: 3658087870 ISBN 13: 9783658087876
Taschenbuch. Condition: Neu. Druck auf Anfrage Neuware - Printed after ordering - Benjamin Krischan Schulte develops a process-model of consumer lock-in in service relationships by connecting three areas of research: path dependence, consumer behavior and service relationship marketing. He defines consumer lock-in as a situation of a potentially unaware inability to switch from or exit a consumption process due to entrenchment with increasing barriers on the individual and/or social level. Switching barriers are elaborated as consumer lock-in mechanisms. The resulting process model is outlined and empirically examined in an explorative panel study of a service relationship process in higher education. The author s findings support the presence of consumer lock-in in services as an idiosyncratic process of gradual entrapment. The phenomenon has relevance for researchers and practitioners in complex service relationships, where lock-in was found to be a likely occurrence but difficult to grasp.
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Taschenbuch. Condition: Neu. Staying the Consumption Course | Exploring the Individual Lock-in Process in Service Relationships | Benjamin Krischan Schulte | Taschenbuch | xvii | Englisch | 2015 | Springer Gabler | EAN 9783658087876 | Verantwortliche Person für die EU: Springer Gabler in Springer Science + Business Media, Tiergartenstr. 15-17, 69121 Heidelberg, juergen[dot]hartmann[at]springer[dot]com | Anbieter: preigu.
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Condition: Sehr gut. Zustand: Sehr gut | Sprache: Englisch | Produktart: Bücher | Benjamin Krischan Schulte develops a process-model of consumer lock-in in service relationships by connecting three areas of research: path dependence, consumer behavior and service relationship marketing. He defines consumer lock-in as a situation of a potentially unaware inability to switch from or exit a consumption process due to entrenchment with increasing barriers on the individual and/or social level. Switching barriers are elaborated as consumer lock-in mechanisms. The resulting process model is outlined and empirically examined in an explorative panel study of a service relationship process in higher education. The author¿s findings support the presence of consumer lock-in in services as an idiosyncratic process of gradual entrapment. The phenomenon has relevance for researchers and practitioners in complex service relationships, where lock-in was found to be a likely occurrence but difficult to grasp.
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Condition: New. Print on Demand pp. 228.
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Condition: New. PRINT ON DEMAND pp. 228.
