Quality Improvement Process by Pacific Bell (1 results)

Large Paperback. Condition: Very Good. Third Printing. Very Good. Third Printing. Business. 4to - over 9¾" - 12" tall. This large paperback spiral bound book on improving quality control in services and product delivery by Pacific Bell is in great shape with little wear. The covers are dark green and shiny with only minor wear around the edges. The spiral binding is in great shape with little wear. The pages are white with little wear and no marks except an owner's sticker on the first page. Tanya Baccguibu is the primary oversight editor of this quality control improvement project. A bunch of other people also contributed. 8 chapters include: Total Quality Control; Understanding Who The Customer Is and What the Customer Desires; Meeting Customer Requirements; Without Error and On Time; Every Time; Tools and Techniques for Continuous Improvement; Worksheets For Success; and Information. Chapters 2 through 5 are divided into eleven steps to delivery your product or service in the best possible way every time. The information chapter includes a glossary, references, a reading list and is followed by an index. Approximately 125 pages plus a pocket with bonus pages of similar information from Pacific Bell.…