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Managers Guide Service Science by Katzan Harry (15 results)
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A Manager's Guide to Service Science
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 9.96
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A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Seller: Ria Christie Collections, Uxbridge, United Kingdom
Seller rating 5 out of 5 stars
£ 16.46
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A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers (Paperback or Softback)
Published by iUniverse 10/14/2008, 2008
ISBN 10: 0595528082 ISBN 13: 9780595528080
Language: English
£ 10.84
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Add to basketPaperback or Softback. Condition: New. A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers 0.33. Book.
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£ 7.07
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£ 12.11
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A Manager's Guide to Service Science : A Comprehensive Guide to Service Science for Managers
Published by Author Solutions Inc Okt 2008, 2008
ISBN 10: 0595515800 ISBN 13: 9780595515806
Language: English
£ 24.48
Convert currency£ 12.20 shipping from Germany to United KingdomQuantity: 1 available
Add to basketBuch. Condition: Neu. Neuware - A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment.Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include:Service ConceptsService SystemsInformation ServicesService ManagementService BusinessWith a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!
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A Manager's Guide to Service Science A Comprehensive Guide to Service Science for Managers
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
£ 11.88
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Add to basketPAP. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
£ 12.22
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Add to basketPaperback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 183.
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£ 13.56
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£ 9.12
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£ 14.39
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A Manager's Guide to Service Science A Comprehensive Guide to Service Science for Managers
Seller: PBShop.store UK, Fairford, GLOS, United Kingdom
Seller rating 5 out of 5 stars
£ 17.10
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Add to basketHRD. Condition: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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A Manager's Guide to Service Science: A Comprehensive Guide to Service Science for Managers
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
£ 17.87
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Add to basketHardback. Condition: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 311.
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£ 19.65
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Add to basketHRD. Condition: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
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£ 16.90
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Add to basketTaschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives including business, government, education, health care, and religion. But what, exactly, are the best practices, principles, and theories of service The actual study of service science is a relatively new field, but one that can open the door to a better understanding of this essential part of our lives. In this invaluable guide, Harry Katzan, Jr., director of the Service Science Institute of Hilton Head, offers a concise, readable examination of how managers can use information about services to construct a better customer environment. Harry Katzan, Jr. believes that the characteristics of a service process determine its efficacy in solving real-world problems. He disseminates these characteristics and provides a clearer view to help managers pinpoint the exact issues they need to tackle. Informative chapters include: Service Concepts Service Systems Information Services Service Management Service Business With a comprehensive bibliography, detailed footnotes, and a highly engaging writing style, A Manager's Guide to Service Science is perfect for the professional and the layman alike. Discover how you can put information about services to work for you!
