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Improving Service Quality Achieving by Milakovich Michael (12 results)
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Improving Service Quality : Achieving High Performance in the Public and Private Sectors
Seller: Better World Books Ltd, Dunfermline, United Kingdom
Seller rating 5 out of 5 stars
Condition: Good. Ships from the UK. Used book that is in clean, average condition without any missing pages.
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£ 3.10
Convert currency£ 5.19 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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£ 3.10
Convert currency£ 5.19 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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£ 1.77
Convert currency£ 8.65 shipping from Czech Republic to United KingdomQuantity: 1 available
Add to basketCondition: Fine. Organizations are struggling to improve customer-focused quality in today's highly competitive domestic and global markets. Better design, implementation, and daily management of quality improvement strategies is essential for survival. Quality improvement principles, when thoughtfully applied and appropriately modified to meet all types of customer demands, are a sound means to respond to changing markets. However, when various quality and productivity theories and methods are applied without changing the organizational culture, it is very difficult to consistently deliver quality results.This important new book focuses on quality improvement methods for high performance in public and private services not covered in other applications focus on construction, education, government, insurance, public utilities, health care, and nonprofit services.Rather than detailing the technical processes to achieve inspection, planning, quality auditing, statistics, or risk assessment, this book presents step-by-step guidelines, recommendations, and action plans for changing service organizations to implement quality improvements. Sound theory and careful strategic planning are presented to assist readers in developing an understanding of how to select the essential elements of systems that best fit their customers' needs.
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£ 41
Convert currencyFree shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: New. This is a Brand-new US Edition. This Item may be shipped from US or any other country as we have multiple locations worldwide.
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£ 41
Convert currencyFree shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketCondition: Brand New. New. US edition. Expediting shipping for all USA and Europe orders excluding PO Box. Excellent Customer Service.
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£ 48.99
Convert currencyFree shipping from Australia to United KingdomQuantity: 1 available
Add to basketBrand new book. Fast ship. Please provide full street address as we are not able to ship toPOboxaddress.
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Improving Service Quality: Achieving High Performance in the Public and Private Sectors
Published by Taylor & Francis Group, 1995
ISBN 10: 188401545X ISBN 13: 9781884015458
Language: English
£ 56.06
Convert currency£ 6.88 shipping from Germany to United KingdomQuantity: 1 available
Add to basketCondition: Used. pp. 258.
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£ 48.62
Convert currency£ 33.19 shipping from U.S.A. to United KingdomQuantity: 1 available
Add to basketHardcover. Condition: New.
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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Published by Auerbach Publications, 2005
ISBN 10: 0849338190 ISBN 13: 9780849338199
Language: English
£ 94.86
Convert currencyFree shipping from Australia to United KingdomQuantity: 1 available
Add to basketBrand new book. Fast ship. Please provide full street address as we are not able to ship toPOboxaddress.
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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Published by Auerbach Publications 2005-08-03, 2005
ISBN 10: 0849338190 ISBN 13: 9780849338199
Language: English
Hardcover. Condition: New.
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Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition
Published by Taylor & Francis Ltd, 2005
ISBN 10: 0849338190 ISBN 13: 9780849338199
Language: English
Seller: THE SAINT BOOKSTORE, Southport, United Kingdom
Seller rating 5 out of 5 stars
Hardback. Condition: New. New copy - Usually dispatched within 4 working days. 780.
