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New Concepts in Digital ReferenceLankes, R. David- Softcover
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The Virtual Reference Desk: Creating a Reference FutureLankes, R. D., et al.- Softcover
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Digital Reference Service in the New Millennium: Planning, Management, and Evaluation (The New Library Series, No. 6)R. David Lankes, John Collins et Abby S. Kasowitz- Softcover
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New Concepts in Digital ReferenceLankes, R. David- Softcover
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New Concepts in Digital ReferenceLankes, R. David- Softcover
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