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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

    • Softcover

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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.

  • Language: English

    Published by Harvard Business Review Press (edition 1), 2010

    142213749X / 9781422137499

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  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Very Good. Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:· Why we turn to ineffective tactics when the heat is on· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions· How to get through the hardest conversations with your reputation and relationships intactUsing proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.…

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

    • Hardcover

    Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)

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    Hardback. Condition: Good. Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:· Why we turn to ineffective tactics when the heat is on· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions· How to get through the hardest conversations with your reputation and relationships intactUsing proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.…

  • Language: English

    Published by Harvard Business Review Press (edition 1), 2008

    1578518997 / 9781578518999

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    Hardcover. Condition: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Seller: Greenworld Books, arlington, TX, U.S.A.Greenworld Books

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    Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

    • Softcover

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    Paperback. Condition: Very Good. Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. This book shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. It explains why we turn to ineffective tactics when the heat is on; and how to avoid the pitfalls of such conversations.…

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

    • Softcover

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    Paperback. Condition: Good. Your stomach's churning; you're hyperventilating you're in a badly deteriorating conversation at work. This book shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. It explains why we turn to ineffective tactics when the heat is on; and how to avoid the pitfalls of such conversations.…

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

    • Softcover

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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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    Paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Condition: good. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include "From the library of" labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media.…

  • Language: English

    Published by Harvard Business Review Press, 2010

    142213749X / 9781422137499

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  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Condition: As New. Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects.

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Hardback. Condition: Very Good. Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:· Why we turn to ineffective tactics when the heat is on· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions· How to get through the hardest conversations with your reputation and relationships intactUsing proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.…

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

    • Hardcover

    Seller: World of Books Inc, Montgomery, IL, U.S.A.World of Books Inc

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    Hardback. Condition: Good. Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:· Why we turn to ineffective tactics when the heat is on· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions· How to get through the hardest conversations with your reputation and relationships intactUsing proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.…

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Hardcover. Condition: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

  • Language: English

    Published by Harvard Business Review Press, 2008

    1578518997 / 9781578518999

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    Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.