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Designing Service Processes to Unlock Value, Second Edition
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
Condition: Good. Used book that is in clean, average condition without any missing pages.
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Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
paperback. Condition: Fine. Fast Shipping - Safe and Secure 7 days a week!
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Designing Service Processes to Unlock Value, Second Edition
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
paperback. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!
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Designing Service Processes to Unlock Value,
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: Fair. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: SOME ] [ Writing: SOME ] [ Edition: Reprint ] Publisher: Business Expert Pres Pub Date: 11/4/2016 Binding: paperback Pages: 137 Reprint edition.
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Designing Service Processes to Unlock Value (Paperback or Softback)
Published by Business Expert Press 11/5/2012, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Paperback or Softback. Condition: New. Designing Service Processes to Unlock Value 0.47. Book.
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Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
paperback. Condition: Very Good. Fast Shipping - Safe and Secure 7 days a week!
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Designing Service Processes to Unlock Value, Second Edition (Paperback or Softback)
Published by Business Expert Press 10/14/2016, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
Paperback or Softback. Condition: New. Designing Service Processes to Unlock Value, Second Edition 0.51. Book.
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Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: New.
-
Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: New. SUPER FAST SHIPPING.
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Designing Service Processes to Unlock Value, Second Edition
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
Condition: New. SUPER FAST SHIPPING.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: New. pp. 154.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
£ 12.73
Convert currency£ 6.50 shipping from United Kingdom to U.S.A.Quantity: 1 available
Add to basketCondition: New. pp. 154.
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Designing Service Processes to Unlock Value, Third Edition (Hardback or Cased Book)
Published by Business Expert Press 12/16/2020, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Language: English
Hardback or Cased Book. Condition: New. Designing Service Processes to Unlock Value, Third Edition 0.93. Book.
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Designing Service Processes to Unlock Value, Third Edition (Paperback or Softback)
Published by Business Expert Press 12/16/2020, 2020
ISBN 10: 1953349269 ISBN 13: 9781953349262
Language: English
Paperback or Softback. Condition: New. Designing Service Processes to Unlock Value, Third Edition 0.57. Book.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Condition: New.
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Designing Service Processes to Unlock Value (Paperback or Softback)
Published by Business Expert Press 10/21/2024, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Paperback or Softback. Condition: New. Designing Service Processes to Unlock Value 0.61. Book.
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Designing Service Processes to Unlock Value, Third Edition
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Language: English
Condition: New.
-
Designing Service Processes to Unlock Value, Third Edition
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Language: English
Condition: New.
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Designing Service Processes to Unlock Value, Third Edition
Published by Business Expert Press, 2020
ISBN 10: 1637423330 ISBN 13: 9781637423332
Language: English
Condition: New. SUPER FAST SHIPPING.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Condition: New.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Condition: New. SUPER FAST SHIPPING.
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£ 20.44
Convert currency£ 3.47 shipping from Italy to U.S.A.Quantity: Over 20 available
Add to basketCondition: new.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value
Published by Business Expert Press, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Condition: As New. Unread book in perfect condition.
-
Designing Service Processes to Unlock Value
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
Condition: New.
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Designing Service Processes to Unlock Value
Published by Business Expert Press, US, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Paperback. Condition: New. Fourth Edition. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities-that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important-and sometimes surprising-impacts on the benefit and cost trade-offs and synergies that determine value co-creation.
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Designing Service Processes to Unlock Value (Paperback)
Published by Business Expert Press, Sterling Forest, 2024
ISBN 10: 163742728X ISBN 13: 9781637427286
Language: English
Paperback. Condition: new. Paperback. The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process.Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilitiesthat is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation.This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day.Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live.This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have importantand sometimes surprisingimpacts on the benefit and cost trade-offs and synergies that determine value co-creation. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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Designing Service Processes to Unlock Value, Second Edition
Published by Business Expert Press, 2016
ISBN 10: 1631573950 ISBN 13: 9781631573958
Language: English
-
Designing Service Processes to Unlock Value (Service Systems and Innovations in Business and Society Coll)
Published by Business Expert Press, 2012
ISBN 10: 1606493043 ISBN 13: 9781606493045
Language: English
