john wiley sons inc uxbridge (6 results)

Paperback. Condition: new. Paperback. Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking! Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively represent the organizationSatisfy customers so they will buy the product or serviceEncourage customers to returnUnderstand what motivates people and initiates actionSolve problems immediately and effectively. and more!Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Creategreat service that gets customers talking! Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Hardcover. Condition: new. Hardcover. Help work teams achieve new levels of trust, camaraderie, andproductivity! Improve teamwork through trust building! The Power of Team Buildingsupports trainers, consultants, and business leaders in leadingexperiential ropes techniques. Finally, a comprehensive, well-researched and carefully documentedguide to one of the most misunderstood and underutilized tools inthe training industry. --Larry Wilson, CEO, Pecos River Learning Centers Many techniques can be used indoors or outdoors! The facilitationskills and group problem-solving activities, known asinitiatives,detailed in this book give you a solid template toconduct activities. Dramatically improve teamwork and communicationskills with each session. Major organizations?DuPont, Exxon,General Motors, and government agencies?use these programs tomaximize team effectiveness. Now you can too! Help work teams achieve new levels of trust, camaraderie, and productivity! Improve teamwork through trust building! The Power of Team Building supports trainers, consultants, and business leaders in leading experiential ropes techniques. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.

Paperback. Condition: new. Paperback. Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking! Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively represent the organizationSatisfy customers so they will buy the product or serviceEncourage customers to returnUnderstand what motivates people and initiates actionSolve problems immediately and effectively. and more!Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Creategreat service that gets customers talking! Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Paperback. Condition: new. Paperback. Develop standard-setting customer service! Based on the best-selling book Fabled Service by BetsySanders! This program will help you develop exceptional customer servicethat puts your organization above your competition. InspiringFabled Service helps you assess your needs and select activities toimprove weak areas in your current customer service. Teach others vital customer service skills, such as how to: * Positively represent the organization * Satisfy customers so they will buy the product or service * Encourage customers to return * Understand what motivates people and initiates action * Solve problems immediately and effectively. and more! Simply written, this program includes all necessary materials tocreate results-oriented, customized customer service training. ATrainer's Guide includes specific direction for administering theCustomer Service Survey, which assesses individual strengths andweaknesses in three learning areas: understanding him or herselfand others; planning for results; and product/service knowledge.The Guide also includes 12 prepared activities that correspond withthe three learning areas. Using results from the survey, you chooseactivities that will help your group improve in its weaker areas.Each activity specifies goals, materials needed, time required,physical setting, and process (including questions to help youreview what was learned and help people understand what can beapplied to every day situations). You will need to order a Participant Workbook for each personinvolved in the training. The Workbook includes a copy of thesurvey and participant materials for each activity. Create great service that gets customers talking! Develop standard-setting customer service! Based on the best-selling book Fabled Service by Betsy Sanders! This program will help you develop exceptional customer service that puts your organization above your competition. Inspiring Fabled Service helps you assess your needs and select activities to improve weak areas in your current customer service. Teach others vital customer service skills, such as how to: Positively represent the organizationSatisfy customers so they will buy the product or serviceEncourage customers to returnUnderstand what motivates people and initiates actionSolve problems immediately and effectively. and more!Simply written, this program includes all necessary materials to create results-oriented, customized customer service training. A Trainer's Guide includes specific direction for administering the Customer Service Survey, which assesses individual strengths and weaknesses in three learning areas: understanding him or herself and others; planning for results; and product/service knowledge. The Guide also includes 12 prepared activities that correspond with the three learning areas. Using results from the survey, you choose activities that will help your group improve in its weaker areas. Each activity specifies goals, materials needed, time required, physical setting, and process (including questions to help you review what was learned and help people understand what can be applied to every day situations). You will need to order a Participant Workbook for each person involved in the training. The Workbook includes a copy of the survey and participant materials for each activity. Creategreat service that gets customers talking! Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.

Hardcover. Condition: new. Hardcover. Help work teams achieve new levels of trust, camaraderie, andproductivity! Improve teamwork through trust building! The Power of Team Buildingsupports trainers, consultants, and business leaders in leadingexperiential ropes techniques. Finally, a comprehensive, well-researched and carefully documentedguide to one of the most misunderstood and underutilized tools inthe training industry. --Larry Wilson, CEO, Pecos River Learning Centers Many techniques can be used indoors or outdoors! The facilitationskills and group problem-solving activities, known asinitiatives,detailed in this book give you a solid template toconduct activities. Dramatically improve teamwork and communicationskills with each session. Major organizations?DuPont, Exxon,General Motors, and government agencies?use these programs tomaximize team effectiveness. Now you can too! Help work teams achieve new levels of trust, camaraderie, and productivity! Improve teamwork through trust building! The Power of Team Building supports trainers, consultants, and business leaders in leading experiential ropes techniques. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.

Hardcover. Condition: new. Hardcover. Help work teams achieve new levels of trust, camaraderie, andproductivity! Improve teamwork through trust building! The Power of Team Buildingsupports trainers, consultants, and business leaders in leadingexperiential ropes techniques. Finally, a comprehensive, well-researched and carefully documentedguide to one of the most misunderstood and underutilized tools inthe training industry. --Larry Wilson, CEO, Pecos River Learning Centers Many techniques can be used indoors or outdoors! The facilitationskills and group problem-solving activities, known asinitiatives,detailed in this book give you a solid template toconduct activities. Dramatically improve teamwork and communicationskills with each session. Major organizations?DuPont, Exxon,General Motors, and government agencies?use these programs tomaximize team effectiveness. Now you can too! Help work teams achieve new levels of trust, camaraderie, and productivity! Improve teamwork through trust building! The Power of Team Building supports trainers, consultants, and business leaders in leading experiential ropes techniques. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.