Johan Botha (7 results)
- Softcover
Seller: California Books, Miami, FL, U.S.A.California Books
Contact seller4-star sellerCondition: New
£ 14.59
Free ShippingShips within U.S.A.Quantity: Over 20 available
Condition: New.
- Softcover
- Print on Demand
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 17.49
£ 37.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. This book is designed for business leaders, customer experience enthusiasts, marketers, and anyone eager to enhance their understanding of customer experience and create exceptional experiences that drive loyalty and growth. This guide will equip you with the insights needed to elevate your…organization's customer experience to new heights. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Softcover
- Print on Demand
Seller: CitiRetail, Stevenage, United KingdomCitiRetail
Contact seller5-star sellerCondition: New
£ 21.49
£ 37.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Paperback. Condition: new. Paperback. CXPlorers: Psychological Secrets of Unforgettable ExperiencesA CX HandbookBook SummaryIn the hyper-competitive landscape of modern business, Customer Experience (CX) is the ultimate differentiator. Yet, many organizations struggle to move beyond superficial improvements, failing to tap into…the true driver of loyalty and advocacy: the human mind. CXPlorers: Psychological Secrets of Unforgettable Experiences is the essential guide for leaders, strategists, and designers ready to transcend conventional CX practices and build experiences that are not just satisfactory, but truly unforgettable.This book is a deep dive into the intersection of behavioral science, cognitive psychology, and Customer Experience design. It demystifies the psychological mechanisms that govern customer perception, decision-making, and loyalty, providing a powerful framework for creating experiences that resonate on a profound, emotional level.What You Will Discover: This book guides you through a comprehensive exploration of the psychological levers that shape customer behavior, revealing how to: -Understand the Foundations: Master the core principles of customer psychology, including the emotional triggers and cognitive biases that secretly influence every customer interaction. Learn to map customer mindsets to build engagement strategies that are scientifically sound.-Engineer Trust and Credibility: Discover the psychological cues-from leveraging authority and social proof to implementing radical transparency-that are critical for building an unshakeable foundation of customer confidence.-Master Emotional Engagement: Go beyond satisfaction to forge deep, emotional connections. The book provides techniques for emotion-driven storytelling, creating positive brand associations, and using empathy to turn routine transactions into memorable human moments.-Design Intentional Experiences: Learn to apply insights from behavioral economics, such as Nudge Theory, to design experience flows that subtly guide customers toward desired actions. From utilizing scarcity and urgency to reducing friction, you will learn how to structure every touchpoint for maximum psychological impact.-Harness the Power of Personalization: Explore the ethical and effective use of customer data to craft personalized journeys that truly resonate, while navigating the pitfalls of over-personalization and respecting privacy.-Cultivate a Psychological CX Culture: The book provides a blueprint for embedding psychological principles into your organization, from training teams in emotional intelligence to aligning processes with the goal of measuring and rewarding psychological CX outcomes.This book is more than a theoretical text; it is a practical playbook filled with actionable strategies for applying advanced psychological techniques to real-world CX challenges, including handling complaints with emotional insight and building loyalty through intrinsic rewards.If you are ready to stop guessing and start designing experiences based on the proven science of the mind, this book is your map to creating a customer journey so compelling, it becomes a competitive advantage. Transform your CX from a cost center into a powerful engine for growth and advocacy. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
- Softcover
- Print on Demand
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
Contact seller5-star sellerCondition: New
£ 16.94
£ 51.53 shippingShips from Germany to U.S.A.Quantity: 2 available
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - This book is designed for business leaders, customer experience enthusiasts, marketers, and anyone eager to enhance their understanding of customer experience and create exceptional experiences that drive loyalty and growth. This guide w…ill equip you with the insights needed to elevate your organization's customer experience to new heights.
- Softcover
- Print on Demand
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
Contact seller5-star sellerCondition: New
£ 20.57
£ 52.07 shippingShips from Germany to U.S.A.Quantity: 2 available
Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - CXPlorers: Psychological Secrets of Unforgettable ExperiencesA CX HandbookBook SummaryIn the hyper-competitive landscape of modern business, Customer Experience (CX) is the ultimate differentiator. Yet, many organizations struggle to mov…e beyond superficial improvements, failing to tap into the true driver of loyalty and advocacy: the human mind. CXPlorers: Psychological Secrets of Unforgettable Experiences is the essential guide for leaders, strategists, and designers ready to transcend conventional CX practices and build experiences that are not just satisfactory, but truly unforgettable.This book is a deep dive into the intersection of behavioral science, cognitive psychology, and Customer Experience design. It demystifies the psychological mechanisms that govern customer perception, decision-making, and loyalty, providing a powerful framework for creating experiences that resonate on a profound, emotional level.What You Will Discover:This book guides you through a comprehensive exploration of the psychological levers that shape customer behavior, revealing how to:¿Understand the Foundations: Master the core principles of customer psychology, including the emotional triggers and cognitive biases that secretly influence every customer interaction. Learn to map customer mindsets to build engagement strategies that are scientifically sound.¿Engineer Trust and Credibility: Discover the psychological cues-from leveraging authority and social proof to implementing radical transparency-that are critical for building an unshakeable foundation of customer confidence.¿Master Emotional Engagement: Go beyond satisfaction to forge deep, emotional connections. The book provides techniques for emotion-driven storytelling, creating positive brand associations, and using empathy to turn routine transactions into memorable human moments.¿Design Intentional Experiences: Learn to apply insights from behavioral economics, such as Nudge Theory, to design experience flows that subtly guide customers toward desired actions. From utilizing scarcity and urgency to reducing friction, you will learn how to structure every touchpoint for maximum psychological impact.¿Harness the Power of Personalization: Explore the ethical and effective use of customer data to craft personalized journeys that truly resonate, while navigating the pitfalls of over-personalization and respecting privacy.¿Cultivate a Psychological CX Culture: The book provides a blueprint for embedding psychological principles into your organization, from training teams in emotional intelligence to aligning processes with the goal of measuring and rewarding psychological CX outcomes.This book is more than a theoretical text; it is a practical playbook filled with actionable strategies for applying advanced psychological techniques to real-world CX challenges, including handling complaints with emotional insight and building loyalty through intrinsic rewards.If you are ready to stop guessing and start designing experiences based on the proven science of the mind, this book is your map to creating a customer journey so compelling, it becomes a competitive advantage. Transform your CX from a cost center into a powerful engine for growth and advocacy.
- Softcover
- Print on Demand
Seller: preigu, Osnabrück, Germanypreigu
Contact seller5-star sellerCondition: New
£ 15.10
£ 59.67 shippingShips from Germany to U.S.A.Quantity: 5 available
Taschenbuch. Condition: Neu. The CXPlorers | Understanding Customer Experience Excellence | Johan Botha | Taschenbuch | Englisch | 2025 | Johan Botha | EAN 9798231610358 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
- Softcover
- Print on Demand
Seller: preigu, Osnabrück, Germanypreigu
Contact seller5-star sellerCondition: New
£ 19.89
£ 59.67 shippingShips from Germany to U.S.A.Quantity: 5 available
Taschenbuch. Condition: Neu. CXPlorers | Psychological Secrets of Unforgettable Experiences | Johan Botha | Taschenbuch | Englisch | 2025 | Johan Botha | EAN 9798232882303 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
