Insync Communications (50 results)

Paperback. Condition: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Hardback. Condition: Very Good. A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine leadership actions that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.…

Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good. As the old saying goes, You can catch more flies with honey than with vinegar. Likewise, there is more to be gained through encouragement than most of us realize. So many people go through life -- work, school, and marriage -- full of discouragement, never really knowing the amount of personal potential that has been restricted by others and by themselves due to negative environments around them. Dr. Lewis Losoncy, known to his many followers as The Encouragement Doctor, directs readers to practical and easy-to-use suggestions for attacking the very heart of discouragement and reveals how to turn negative situations into positive ones. The book identifies the 10 symptoms or key patterns that typify discouraged people -- factors that most of us never recognize in others or ourselves. The author teaches readers how to overcome the deflating dynamics of discouragement and how to recognize the 4 basic techniques used by others on us: domination, insensitivity, silence, and the ever-popular intimidation. This book doesn't waste time with philosophical points and jargon; here is direct, to-the-point exercises that teach how to give non-evaluative responses when confronting discouraged individuals. Learn how to create ideal, encouraging relationships (at home, work, school, on teams); learn how to encourage others to take action; find out how to spot the signs of discouragement in others and how to overcome them. No more blaming; no more preoccupation with revenge; stop avoiding situations; take charge. This book can help you accomplish all of these and more.…

Hardcover. Condition: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Condition: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.

Hardcover. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condition: Very Good. Signed Copy . Like New dust jacket. Signed/Inscribed by author on title page. Owner's name on inside.

Hardback. Condition: Very Good. A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine leadership actions that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.…

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.…

Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

paperback. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Paperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Paperback. Condition: Good. As the old saying goes, You can catch more flies with honey than with vinegar. Likewise, there is more to be gained through encouragement than most of us realize. So many people go through life -- work, school, and marriage -- full of discouragement, never really knowing the amount of personal potential that has been restricted by others and by themselves due to negative environments around them. Dr. Lewis Losoncy, known to his many followers as The Encouragement Doctor, directs readers to practical and easy-to-use suggestions for attacking the very heart of discouragement and reveals how to turn negative situations into positive ones. The book identifies the 10 symptoms or key patterns that typify discouraged people -- factors that most of us never recognize in others or ourselves. The author teaches readers how to overcome the deflating dynamics of discouragement and how to recognize the 4 basic techniques used by others on us: domination, insensitivity, silence, and the ever-popular intimidation. This book doesn't waste time with philosophical points and jargon; here is direct, to-the-point exercises that teach how to give non-evaluative responses when confronting discouraged individuals. Learn how to create ideal, encouraging relationships (at home, work, school, on teams); learn how to encourage others to take action; find out how to spot the signs of discouragement in others and how to overcome them. No more blaming; no more preoccupation with revenge; stop avoiding situations; take charge. This book can help you accomplish all of these and more.…

Hardback. Condition: Very Good. 'Those Wide Open Spaces is the first comprehensive book to look at the leading cowboy movie heroes of the 1930s, 1940s and 1950s. With more than 225 full-page photographs (many never published previously), the book heralds the stories behind the rise of such greats as Hopalong Cassidy, Gene Autry, and Roy Rogers. To satisfy the interests of real movie buffs, there are chapters on those stars who made B-Westerns so popular, including Sunset Carson, Buster Crabbe, Tim Holt, Buck Jones, and Lash LaRue (to name only a few). Because these movies would never have been as good as they were without them, the author includes chapters on the Saddle Queens who made the heroes look even better -- such as Anne Jefferys, Virginia Mayo and Jennifer Holt. To round out the presentation, there is a chapter on 100 of the top horses that blazed across the screen every Saturday afternoon.…

paperback. Condition: Very Good. Most items will be dispatched the same or the next working day. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.

Paperback. Condition: Fair. 1. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way.

Soft cover. Condition: Very Good. Softcover in glossy VG+ condition (wear at corner tips, slight edge curl). 579 unmarked pages. Inscribed by Sims to the first owner. [2.3 lbs]. Signed by Author(s). Book.

Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.

Paperback. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.