Published by Beijing Institute of Technology Press
ISBN 10: 7568288897 ISBN 13: 9787568288897
Language: Chinese
Seller: liu xing, Nanjing, JS, China
paperback. Condition: New. Paperback. Pub Date: 2020-09-01 Pages: 161 Language: Chinese Publisher: Beijing Institute of Technology Press This book is divided into seven chapters. with a total of 72 hours.?Among them. the first chapter describes e-commerce customer service in general. including the concept and classification of e-commerce customer service. the quality requirements and job requirements of e-commerce customer service. and the shopping psychology of e-commerce buyers. This chapter requires about 12 Class h.