ISBN: 9780974998657 - I'm Sorry to Hear That...: Real-life Responses to Patients' 101 Most Common Complaints About Health Care (18 results)

paperback. Condition: As New.

Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condition: very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Paperback. Condition: Very Good. 1. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

Paperback. Condition: Good. From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. I am here where I don't want to be, I am frightened and unsure what will happen next, I put my trust in you, and now something is wrong, or How can I be sure I will be okay? When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.…

Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.…

Paperback. Condition: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp.

Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Paperback. Condition: Good. From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. I am here where I don't want to be, I am frightened and unsure what will happen next, I put my trust in you, and now something is wrong, or How can I be sure I will be okay? When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.…

Soft cover. Condition: New. 1st Edition.

Paperback. Condition: Very Good. From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. I am here where I don't want to be, I am frightened and unsure what will happen next, I put my trust in you, and now something is wrong, or How can I be sure I will be okay? When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.…

Paperback. Condition: Very Good. From the patient's perspective, a complaint about healthcare or service is an urgent statement of fact. I am here where I don't want to be, I am frightened and unsure what will happen next, I put my trust in you, and now something is wrong, or How can I be sure I will be okay? When you respond to a patient's complaint, you are responding to the patient's sense of helplessness and anxiety. The service recovery scripts offered in this book can help you recover a patient's confidence in you and your organization.…

Paperback. Condition: Brand New. 1st edition. 114 pages. 8.75x7.00x0.50 inches. In Stock.

paperback. Condition: Very Good.