9780385518321 - Exceeding Customer Expectations: What Enterprise, America's #1 Car Rental Company, Can Teach You About Creating Lifetime Customers by Kazanjian, Kirk (29 results)

- Hardcover
Seller: World of Books (was SecondSale), Montgomery, U.S.A.World of Books (was SecondSale)
Contact seller5-star sellerCondition: Used - Good
£ 3.49
Free ShippingShips within U.S.A.Quantity: 8 available
Condition: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

- Hardcover
Seller: Reliant Bookstore, El Dorado, U.S.A.Reliant Bookstore
Contact seller5-star sellerCondition: Used - Good
£ 3.79
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. The dust jacket is missing. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer.

- Hardcover
Seller: Greenworld Books, arlington, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Good
£ 3.80
Free ShippingShips within U.S.A.Quantity: 5 available
Condition: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.

- Hardcover
Seller: BooksRun, Philadelphia, U.S.A.BooksRun
Contact seller5-star sellerCondition: Used - Very good
£ 3.97
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. 1. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.

- Hardcover
Seller: Greenworld Books, arlington, U.S.A.Greenworld Books
Contact seller5-star sellerCondition: Used - Very good
£ 4.34
Free ShippingShips within U.S.A.Quantity: 4 available
Condition: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

- Hardcover
Seller: Once Upon A Time Books, Siloam Springs, U.S.A.Once Upon A Time Books
Contact seller4-star sellerCondition: Used - Fair
£ 1.37
£ 2.96 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Acceptable. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear . It may also be ex-library o…r without dustjacket.

- Hardcover
Seller: Goodwill, Brooklyn Park, U.S.A.Goodwill
Contact seller4-star sellerCondition: Used - Good
£ 1.83
£ 2.99 shippingShips within U.S.A.Quantity: 1 available
Condition: good. The corners are bent.

- Hardcover
Seller: Off The Shelf, Antonia, U.S.A.Off The Shelf
Contact seller5-star sellerCondition: Used - Good
£ 1.06
£ 3.74 shippingShips within U.S.A.Quantity: 1 available
Condition: good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental material…s.

- Hardcover
- First Edition
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Very good
£ 5.04
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Very Good. 1st Edition. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Hardcover
- First Edition
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
£ 5.04
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. 1st Edition. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Hardcover
- First Edition
Seller: Better World Books, Mishawaka, U.S.A.Better World Books
Contact seller5-star sellerCondition: Used - Good
£ 5.04
Free ShippingShips within U.S.A.Quantity: 1 available
Condition: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

- Hardcover
Seller: ThriftBooks-Phoenix, Phoenix, U.S.A.ThriftBooks-Phoenix
Contact seller5-star sellerCondition: Used - Very good
£ 5.50
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
£ 5.52
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

- Hardcover
Seller: ThriftBooks-Dallas, Dallas, U.S.A.ThriftBooks-Dallas
Contact seller5-star sellerCondition: Used - Very good
£ 5.52
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

- Hardcover
Seller: ThriftBooks-Atlanta, AUSTELL, U.S.A.ThriftBooks-Atlanta
Contact seller5-star sellerCondition: Used - Very good
£ 5.52
Free ShippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.

- Hardcover
Seller: Wonder Book, Frederick, U.S.A.Wonder Book
Contact seller5-star sellerCondition: Used - Good
£ 5.86
Free ShippingShips within U.S.A.Quantity: 2 available
Condition: Good. Good condition. Very Good dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

- Hardcover
Seller: HPB Inc., Dallas, U.S.A.HPB Inc.
Contact seller5-star sellerCondition: Used - Very good
£ 3.09
£ 2.81 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Hardcover
Seller: HPB-Emerald, Dallas, U.S.A.HPB-Emerald
Contact seller5-star sellerCondition: Used - Very good
£ 3.09
£ 2.81 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

- Hardcover
Seller: HPB-Red, Dallas, U.S.A.HPB-Red
Contact seller5-star sellerCondition: Used - Fair
£ 3.86
£ 2.81 shippingShips within U.S.A.Quantity: 1 available
hardcover. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority.

- Hardcover
- First Edition
Seller: Shadetree Rare Books, Chatham, U.S.A.Shadetree Rare Books
Contact seller5-star sellerCondition: Used - Very good
£ 2.32
£ 4.46 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. Dust Jacket Condition: Very Good. 1st Edition. VERY GOOD HARDCOVER WITH DJ.

- Hardcover
Seller: Books From California, Simi Valley, U.S.A.Books From California
Contact seller4-star sellerCondition: Used - Very good
£ 3.08
£ 3.74 shippingShips within U.S.A.Quantity: 1 available
hardcover. Condition: Very Good. Dust Jacket Condition: Includes dust jacket.

- Hardcover
Seller: MERS Goodwill, Saint Louis, U.S.A.MERS Goodwill
Contact seller5-star sellerCondition: Used - Good
£ 5.52
£ 3.00 shippingShips within U.S.A.Quantity: 1 available
Condition: good. Used - Good: All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May include From the library of labels. Shrink wrap, dust covers, or boxed set case may be missing. Item may be missing bundled media. Any access c…odes or passwords originally included with the book may be expired, used or no longer valid. Image is stock photo and cover art edition may be different than pictured.

- Softcover
Seller: WorldofBooks, Goring-By-Sea, United KingdomWorldofBooks
Contact seller5-star sellerCondition: Used - Very good
£ 2.80
£ 5.60 shippingShips from United Kingdom to U.S.A.Quantity: 4 available
Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
More images- Hardcover
- First Edition
Seller: Alicesrestraunt, O Fallon, U.S.A.Alicesrestraunt
Contact seller5-star sellerCondition: Used - Very good
£ 8.11
£ 3.94 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: Very Good. 1st Edition. What's the secret to wowing your customer while maintaining a loyal and dedicated workforce? No one know better than Enterprise, the nation's #1 car rental company. Drawing upon the time-tested strategies that have propelled Enterprise from a single location in St. Louis into a $9 bi…llion global powerhouse. Exceeding Customer Expectations reveals how to: - Actively seek out unsatisfied customer and quickly turn them into loyal fans - Hire smart people and train them from the ground up. - Implement methods to reduce costs and add value for your customers in every interaction. - Grow your business by rewarding employees with financial incentives, developing strong partnerships, and focusing on the long term. - Thrive during tough economic times by bringing new advantages to the market. - Cultivate a fun and friendly workplace where teamwork rules.

- Hardcover
Seller: medimops, Berlin, Germanymedimops
Contact seller5-star sellerCondition: Used - Good
£ 7.91
£ 8.64 shippingShips from Germany to U.S.A.Quantity: 1 available
Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.

- Hardcover
Seller: Letusbegin, Ossining, U.S.A.Letusbegin
Contact seller5-star sellerCondition: New
£ 18.23
£ 2.99 shippingShips within U.S.A.Quantity: 1 available
Hardcover. Condition: New. New Hardcover! Pristine unmarked pages, may have very slight warehouse wear, no remainder marks, still a great buy straight from warehouse, sealed in plastic, exact artwork as listed.

- Hardcover
Seller: Revaluation Books, Exeter, United KingdomRevaluation Books
Contact seller5-star sellerCondition: New
£ 36.38
£ 10.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
Hardcover. Condition: Brand New. 1st edition. 233 pages. 8.50x5.50x1.00 inches. In Stock.

- Hardcover
Seller: London Bridge Books, London, United KingdomLondon Bridge Books
Contact seller5-star sellerCondition: Used - Good
£ 4.23
£ 45.00 shippingShips from United Kingdom to U.S.A.Quantity: 1 available
hardcover. Condition: Good.

- Hardcover
Seller: BennettBooksLtd, Los Angeles, U.S.A.BennettBooksLtd
Contact seller5-star sellerCondition: New
£ 58.83
£ 5.21 shippingShips within U.S.A.Quantity: 1 available
hardcover. Condition: New. In shrink wrap. Looks like an interesting title.