Order Total (1 Item Items):
Shipping Destination:
Zeithaml Valerie (21 results)
Skip to main search results
Search filters
Product Type
- All Product Types
- Books (21)
- Magazines & Periodicals (No further results match this refinement)
- Comics (No further results match this refinement)
- Sheet Music (No further results match this refinement)
- Art, Prints & Posters (No further results match this refinement)
- Photographs (No further results match this refinement)
- Maps (No further results match this refinement)
- Manuscripts & Paper Collectibles (No further results match this refinement)
Condition Learn more
- New (No further results match this refinement)
- As New, Fine or Near Fine (2)
- Very Good or Good (14)
- Fair or Poor (3)
- As Described (2)
Binding
Collectible Attributes
- First Edition (No further results match this refinement)
- Signed (No further results match this refinement)
- Dust Jacket (No further results match this refinement)
- Seller-Supplied Images (2)
- Not Print on Demand (21)
Language (2)
Free Shipping
Seller Location
Seller Rating
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
hardcover. Condition: Good.
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
Condition: acceptable. Book is in acceptable condition and shows signs of wear. Book may also include underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
Condition: Good. Meets the good condition guidelines. Worn corners, boards showing. Has wear. Five star seller - Buy with confidence!
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
Condition: very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service.
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
Hardcover. Condition: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
Hardcover. Condition: Acceptable. Connecting readers with great books since 1972. Used textbooks may not include companion materials such as access codes, etc. May have condition issues including wear and notes/highlighting. We ship orders daily and Customer Service is our top priority!
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
hardcover. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing and/or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
-
Condition: acceptable. Ausreichend/Acceptable: Exemplar mit vollständigem Text und sämtlichen Abbildungen oder Karten. Schmutztitel oder Vorsatz können fehlen. Einband bzw. Schutzumschlag weisen unter Umständen starke Gebrauchsspuren auf. / Describes a book or dust jacket that has the complete text pages (including those with maps or plates) but may lack endpapers, half-title, etc. (which must be noted). Binding, dust jacket (if any), etc may also be worn.
-
Services Marketing von Valerie Zeithaml (Autor), Mary J. Bitner (Autor)
Language: English
Published by Mcgraw-Hill Professional Auflage: 3. A. (1. August 2002), 2002
ISBN 10: 0071199144 ISBN 13: 9780071199148
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Hardcover. Condition: gut. Auflage: 3. A. (1. August 2002). Analysis of services marketing practice and strategy, with business-to- business examples. Third edition. "Services Marketing, 3rd Edition", by Zeithaml and Bitner provides a comprehensive review and analysis of services marketing issues, practice, and strategy. Utilizing the GAPS Model of Service Quality as an organizing framework, the structure of the text offers part openers that sequentially build the model gap by gap. Each part of this book includes multiple chapters with strategies for understanding and closing the critical gaps. Customer behavior, expectations, and perceptions are discussed early in the text to form the basis for understanding services marketing strategy, and the managerial content, in the rest of the text, is framed by the GAPS model. Additionally, the authors continue to refine conceptual frameworks for developing effective services marketing strategy and have incorporated more coverage of the use of technology and business-to-business applications in this edition. Dienstleistungsmanagemen Manfred Bruhn Heribert Meffert In deutscher Sprache. 668 pages.
-
Services Marketing
Language: English
Published by The McGraw-Hill Company, 2002
ISBN 10: 0071199144 ISBN 13: 9780071199148
Condition: Used. pp. 624.
-
Services Marketing
Language: English
Published by The McGraw-Hill Company, 2002
ISBN 10: 0071199144 ISBN 13: 9780071199148
Condition: Used. pp. 624.
-
Services Marketing (6th Edition)
Language: English
Published by McGraw-Hill Education, 2012
ISBN 10: 0078112052 ISBN 13: 9780078112058
hardcover. Condition: Good. 6th Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes).
-
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Der Kunde muss erhalten, was er wünschen darf [Gebundene Ausgabe] von Valerie A. Zeithaml (Autor), A. Parasuraman (Autor), Leonard L. Berry J H Rastalsky Qualitätsservice Kundendienst Kundenservice Assistance Kundenzufriedenheit CRM Customer Relations Customer Relationship Management business-Marketing Dientsleistungen Services Aufgrund der individuell unterschiedlichen Erwartungshaltungen und -maßstäbe der Kunden bzw. der dort handelnden Personen (zum Beispiel die Mitglieder eines buying-centers oder eines Projektteams beim Kundenunternehmen) sind auch erhebliche Unterschiede in der Auswirkung auf die Wahrnehmung der vom liefernden Unternehmen gebotenen Leistung zu erwarten. So sind beispielsweise Kunden mit einem durchweg hohen Erwartungsniveau weitaus schwieriger zufriedenzustellen als Kunden mit einem niedrigeren Erwartungsniveau. Die Erwartungen eines Kunden im business to business-Marketing können im wesentlichen
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Hardcover. Condition: gut. 1992. Aufgrund der individuell unterschiedlichen Erwartungshaltungen und -maßstäbe der Kunden bzw. der dort handelnden Personen (zum Beispiel die Mitglieder eines buying-centers oder eines Projektteams beim Kundenunternehmen) sind auch erhebliche Unterschiede in der Auswirkung auf die Wahrnehmung der vom liefernden Unternehmen gebotenen Leistung zu erwarten. So sind beispielsweise Kunden mit einem durchweg hohen Erwartungsniveau weitaus schwieriger zufriedenzustellen als Kunden mit einem niedrigeren Erwartungsniveau. Die Erwartungen eines Kunden im business to business-Marketing können im wesentlichen durch die folgenden Faktoren geprägt werden Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. [Gebundene Ausgabe] Valerie A. Zeithaml (Autor), A. Parasuraman (Autor), Leonard L. Berr ISBN-10 3-593-34464-5 / 3593344645 ISBN-13 978-3-593-34464-5 / 9783593344645 Qualitätsservice Übersetzer J H Rastalsky Maße 228 x 152 mm Einbandart gebunden Kundendienst Kundendienst Assistance Kundenzufriedenheit CRM Customer Relations Customer Relationship Management Dientsleistungen Services Qualitaetsservice Was Ihr Kunden erwarten - was Sie leisten muessen. Der Kunde muß erhalten, was er wuenschen darf Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Der Kunde muss erhalten, was er wünschen darf In deutscher Sprache. 240 pages.
-
Services Marketing
Language: English
Published by Mcgraw-Hill Publ.Comp., 2005
ISBN 10: 0071244964 ISBN 13: 9780071244961
Condition: Sehr gut. Zustand: Sehr gut | Seiten: 708 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.
-
Services Marketing
Language: English
Published by Mcgraw-Hill Publ.Comp., 2008
ISBN 10: 0071263934 ISBN 13: 9780071263931
Condition: Gut. Zustand: Gut | Seiten: 708 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.
-
Services Marketing
Language: English
Published by Mcgraw-Hill Publ.Comp., 2000
ISBN 10: 0071169946 ISBN 13: 9780071169943
Condition: Gut. Zustand: Gut | Seiten: 656 | Sprache: Englisch | Produktart: Bücher | Keine Beschreibung verfügbar.
-
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Valerie A. Zeithaml; A. Parasuraman and L.d L. Berry
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Condition: gut. Rechnung mit MwSt - Versand aus Deutschland pages.
-
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Valerie A. Zeithaml; A. Parasuraman and L.d L. Berry
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Condition: gut. Rechnung mit MwSt - Versand aus Deutschland pages.
-
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Valerie A. Zeithaml; A. Parasuraman and L.d L. Berry
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Condition: gut. Rechnung mit MwSt - Versand aus Deutschland pages.
-
Qualitätsservice. Was Ihr Kunden erwarten - was Sie leisten müssen. Valerie A. Zeithaml; A. Parasuraman and L.d L. Berry
Seller: BUCHSERVICE / ANTIQUARIAT Lars Lutzer, Wahlstedt, Germany
Seller rating 4 out of 5 stars
Condition: gut. Rechnung mit MwSt - Versand aus Deutschland pages.
-
Condition: Sehr gut. Zustand: Sehr gut | Produktart: Bücher | Keine Beschreibung verfügbar.
