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Add to basketPaperback. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.95.
Published by O'Reilly Media (edition 1), 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
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Add to basketPaperback. Condition: New. How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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Condition: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers.
Paperback. Condition: New. How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used.You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
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Published by Oreilly & Associates Inc, 2018
ISBN 10: 1492039594 ISBN 13: 9781492039594
Language: English
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Published by Oreilly & Associates Inc, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Seller: Revaluation Books, Exeter, United Kingdom
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Published by Oreilly & Associates Inc, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Seller: Revaluation Books, Exeter, United Kingdom
Paperback. Condition: Brand New. 541 pages. 9.00x7.25x1.00 inches. In Stock.
Published by Oreilly & Associates Inc, 2018
ISBN 10: 1491927186 ISBN 13: 9781491927182
Language: English
Seller: Revaluation Books, Exeter, United Kingdom
Paperback. Condition: Brand New. 541 pages. 9.00x7.25x1.00 inches. In Stock.
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Add to basketpaperback. Condition: As New. This book is in near-perfect condition, showing minimal signs of use. It has clean, crisp pages with no markings or highlighting, and the spine and cover are intact without any creases or wear. This book appears as if it has been barely touched and is virtually indistinguishable from a brand new book. Textbooks may not include supplemental items i.e. CDs, access codes etc.